8 hours

Unified Communications Manager Job

Baltimore, MD
  • Job Code
Unified Communications Manager Job

Unified Communications Manager Job

Date: May 16, 2018

Location: Baltimore, MD, US

Company: SAIC

Unified Communications Manager (Job Number:434935)


SAIC is seeking an experienced Unified Communications Manager (UCM) to lead operations and on-site technical support at Center of Medicare and Medicaid Services offices for pre-engineered unified collaboration (UC) solutions supporting approximately 7,000 users. This is a long-term position that will initially support UC solution implementation, then transition to an ongoing operational role.

The ideal candidate will have seven (7) years’ or more experience working in an IT service leadership position with at least 5 years as a Microsoft (MS) Lync 2013 / Skype for Business (SfB) 2015 or CISCO UC administration as their primary role. Hands on experience with Windows server administration, Hyper-V and VMware, Active Directory, IP network configuration, IT security accreditation and authorization, SIP trunking, and PKI is desirable.

The UCM will manage on-site support engineers in many technical areas with a focus on the following:

- Configuration and maintenance of enterprise voice and collaboration services within the CMS environment.

- Provide SME level support in Microsoft UC using the Lync 2013 / SfB 2015 solution and supporting server and networking components.

- Provide SME level support in CISCO UC

Use approved tools and processes to implement, configure, document, perform acceptance testing, security validation, and monitor/maintain UC solutions within the CMS enterprise.


- Bachelor of Science in Information Technology, Computer related fields or Management

- 7+ years working experience supporting, maintaining, and administering MS technologies including installing, configuring, and troubleshooting MS Windows 2012, MS Lync 2013 / SfB 2015 UC technology service, both servers and endpoints.

- Intermediate IP networking knowledge and experience, including Cisco switches and routers, TCP/IP, DNS, DHCP, NTP, SIP, IPv4 and IPv6 addressing.

- Knowledge and experience with FISMA IT security best practices and compliance, including on-site support for applying security controls as directed, by CMS policies and ISSO.

- Ensure existing A&A packages are maintained in a compliant status; verifies and validates A&A package requirements and configuration modifications are performed and tested.

- Manage Tier III Engineers, be responsible for on-site technical delivery of pre-engineered UC solutions, including installation, interconnection, turn-up, and test.

- Knowledge and experience with Active Directory including Federation Services and familiarity Microsoft Exchange 2013.

- Excellent verbal and written communication skills including the ability to prepare technical documentation, policies and build consensus for technical requirements.

- Ability to act as technical liaison between the contractor PMO, engineering teams and end users in new Lync/SfB deployments.

- Must have the ability to travel in the U.S. , safely handle heavy equipment racks, and perform critical work during off-hours maintenance windows as needed.


- One or more Microsoft MCSA, MCSE or MCITP; Red Hat, Cisco CCNA (R&S) certifications.

- ITIL® Foundation Level Certification.

- Experience with any or all of the following support elements: BMC Remedy Service Management Suite, F5 load balancers, Fortinet FortiGate NG Firewalls, NetScout nGeniusONE, Cisco ASR routers and Catalyst switches, Sonus Session Border Controllers, and Vidyo video conferencing.

- Experience with IT Service Management best practices such as change, problem, incident, configuration and service level management.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Mar 23, 2018, 7:34:13 PM
Primary Location: United States-MD-BALTIMORE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time

Other Locations: United States-VA, United States-DC

Nearest Major Market: Baltimore

Job Segment: Communications, Engineer, Cisco, Manager, System Administrator, Marketing, Engineering, Technology, Management


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Baltimore, MD

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