7 days old

Transportation Services Manager

Lexington, KY 40507
Job Title Transportation Services Manager
Requisition Number RE27220
Working Title Customer Service Center Manager
Department Name 3HT00:Transportation Services
Work Location 721 Press Avenue - Transportation Services Customer Service Center
Grade Level 44
Salary Range $41,475-66,373/year
Type of Position Staff
Position Time Status Full-Time
Required Education

BA

Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting and/or standing for long periods of time; performing repetitive motion tasks; effectively communicating with individuals from diverse backgrounds and varied professional levels.

Shift

Typically Days: 9:00 a.m. – 6:00 p.m., Monday – Friday. Shift hours can change without notice to cover employees who have not shown up to work for whatever reason. Overtime and Saturdays are expected during certain times of the year such as the start of student semesters and the beginning of the fiscal year; July 1.

Job Summary

Seeking highly motivated, enthusiastic, and collaborative candidate. This position will serve a very important role as the lead Customer Service Manager in the Customer Service Section of the Transportation Services Department. This position is responsible for parking permit issuance, maintain timely and accurate revenue management and systematic record keeping. Responsible for employee management such as employee schedules, evaluations, and problem solving. This position will provide positive focused customer relations and be able to resolve concerns, conflicts and grievances with students, employees and visitors. Skillful communications with UK departments and third parties is essential. Confidence with software management is crucial.

Skills / Knowledge / Abilities

All Microsoft Office products and experience with T2 Flex parking permit software is preferred. Applicant will have excellent customer service and teamwork skills, enjoyment/desire to work with employees, students and other customers, great
communication and organization skills, previous supervisory experience. Must have superior grammar/professional email writing abilities.

Does this position have supervisory responsibilities? Yes
Preferred Education/Experience

Bachelors degree in business management or related field with experience in managing the customer service facet of a business such as transportation services, retail, banking, dining, sales, hospitality or comparable industry, both from a customer service perspective and business operation management.

Deadline to Apply 05/02/2021
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2021-04-07 Expires: 2021-05-07

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Transportation Services Manager

University of Kentucky
Lexington, KY 40507

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