1+ months

Training Support Specialist (Evening Shift)

Vilnius, Vilniaus Apskritis 01108

Training Support Specialist (Evening Shift) Vilnius, Lithuania

Is learning your passion? Would you like to support our Agents on their learning journey? Do you enjoy troubleshooting and making an impact? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Training Support Specialist.

Western Union powers your pursuit.

In this unique global role, you will be working with our Agent Learning Technology team based in our Vilnius office evening shift:

Role Responsibilities

  • Maintaining, supporting users, and troubleshooting in our Learning Management System.

  • Reviewing and testing training content (including SCORM packages), collaborating with creators to resolve any issues and deploying training content in our Learning Management System.

  • Running pre-built reports.

  • Creating and maintaining internal documentation.

  • Assisting with activities involved with the design, preparation, delivery, and assessment of training and learning programs for our Agents/Customers.

  • Analyzing internal processes identifying optimization opportunities and assisting seniors with implementation of required changes.

Role Requirements

  • Up to 2 years of experience in content reviewing, product support or similar field.

  • Strong English skills, both verbal and written.

  • Knowledge of MS Office Suite.

  • Attention to details and analytical skills.

  • Customer orientated mindset and strong collaboration skills.

  • Goal driven with can-do attitude and ownership mindset.

  • Strong interest or basic knowledge of SQL or MS Power Automate would be a great advantage.

  • Experience with online training or eLearning field would be a great advantage.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.


The monthly gross base salary range is 1116 - 1650 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies.


You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania-specific benefits include:

  • Work from abroad possibility

  • Extra days off

  • Volunteering activities

  • Discount and special offers

  • Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.





  • Banking / Finance
Posted: 2023-02-21 Expires: 2023-04-28

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Training Support Specialist (Evening Shift)

Western Union
Vilnius, Vilniaus Apskritis 01108

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