Training Specialist Quezon City, Philippines

Are you ready to bring your skills & experience to a financial services organization that helps people prosper? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sounds interesting to you? Then its time to join Western Union as a Training Specialist.

Western Union powers your pursuit.

This role supports functional training needs of operational groups. Training Specialist performs learning needs analysis, recommends learning solutions, designs and updates training programs, develops learning tools and materials, delivers training or facilitates other learning events, mentors supporting operational trainers according to need, analyzes training results, and performs related administrative tasks.

Role Responsibilities

• Learning needs analysis and issuing recommendations in order to advance and improve standardization of learning product.
• Design and development of training programs for onboarding new hires, guiding and upskilling Customer Service Representatives
• Training delivery in order to support the performance of the various lines of business.
• Training data analysis and administrative tasks to allow for proper reporting and analysis.

Role Requirements

• Business/Industry Experience - 9+ months in functions similar to those the Training team supports.
• Education - Bachelor's degree
• Communication Skills Advanced, Fluency in English (written and spoken). Confident public speaker. Ability to communicate at ease with supervisor/manager/leader levels.
• Management Experience - Considered an advantage.
• Certifications Basic understanding of adult learning methodologies or employee training experience
• Technical Skills - Intermediate knowledge of the main MS Office tools. Knowledge of instructional design considered an advantage.
• Soft Skills - Facilitation skills, mentoring / coaching, proactiveness, collaboration, attentiveness to detail, analytical skills, growth mindset
• Flexible and willing to Travel.
• Willing to work on shifting schedules.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional

aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a

great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with free unlimited dependents from day 1 of employment
• Performance incentive program / Performance Bonus
• Unique incentive program
• Hybrid working arrangement

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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