1+ months

Training Specialist, Healthcare Recovery - CMS MSP

Sunrise, FL 33351
Regular Full Time
   

Responsibilities:
The Production Operations Training Specialist for Healthcare Services CRC MSP Recovery is responsible for operational client program, workflow and job duties training in assigned business focus, which may include Group Health Plan (GHP) and/or Non-Group Health Plan (NGHP). This position partners with applicable operational business leaders, including compliance,  to identify training needs; is responsible for developing and maintaining training content, materials and/or process documents; develops training delivery plans and delivers training; measures training effectiveness and develops approaches for continuous improvement; and, 


Essential Duties:

-Employ a variety of methods to maintain current in-depth knowledge, requirements and subject matter expertise for assigned business segments, including dynamic changes.
-Maintain understanding of client and legal regulatory and compliance requirements.
-Plans, coordinates, and delivers new hire training, as well as ongoing training as required for periodic refreshers, performance improvement, new or modified operating procedures, workflows, tools, requirements, etc. 
-Has responsibility for oversight of new hires during training and assimilation period prior to assignment and integration to the existing operational team. Partners with management and human resources to address employee relations matters with new hires. 
-Partners with applicable management and/or internal resources as required to develop, modify, deliver, and evaluate operational training content and materials.
-Reviews divisional, focus group, team, and employee level operational reports and statistics, and on-the-floor observations to identify trends of activity that may benefit from additional training, modifications to training, or process, procedure or policy improvement opportunity with the objective of maximizing efficiency, quality and overall operational results. 
-Contributes to the development of training assessment and training effectiveness tools and methods to be used by the operational training group. 
-Collects and analyzes training feedback from multiple angles, operational data, and individual results to develop and employ methods to address knowledge or performance gap and continuous improvement of training. 
-Advises management of operational knowledge/training gaps, staff development issues, and other observations and areas of opportunity that may involve operations training.  Makes recommendations, develops and delivers training action plans to address deficiencies, needs, and opportunities.
-Identifies and leverages a variety of appropriate training delivery methods and tools based upon content to ensure knowledge transfer, as well as efficiency in training records management effectively in both remote/virtual classroom as well as in-office training.
-Responsible for maintaining the calendar of assigned training, and ensuring that training is scheduled and delivered based upon internally developed timelines, legal and contractual requirements, as applicable. 
-Leverages systems and tools to build programs and curriculum aligned with adult learning principles as track and report on training activity in compliance with client, departmental and CMMI requirements.
-Provides instruction and direction to employees on proper usage of on-line training tools. 
-Works on issues where analysis of situations or data requires an in-depth knowledge of client needs, organizational objectives, as well as an understanding of company operating policies and procedures.  
-Regularly interacts with management at all levels.  Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations and without damage to the relationship.
-Demonstrate the ability to work in team environment where collaboration and the knowledge transfer process are critical for success.
-Develop ideas and proposals for continuous improvement of training tools and infrastructure.
-Identifies and replicates best practices.
-Perform other incidental and related duties as assigned to meet business needs.


*Note - All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performants policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.


Required Skills and Knowledge:
-Strong skills in leveraging tools and technologies for developing and delivering effective on-line and in-classroom training courses and content.
-Demonstrated ability to take complex ideas and large amounts of information, and distill to key learning concepts and principals appropriate for audience intended learning and development. 
-Ability to rapidly comprehend and teach new information.
-Excellent written, verbal and interpersonal communication skills.
-Strong facilitation/presentation skills that engage the learner and solidify the learning of materials and concepts required.
-Knowledge in adult learning principles, coaching techniques, presentation methods and tools for virtual or in person training delivery, or online training programs. 
-Ability to implement concepts of adult learning principles, instructional design, needs assessment and performance measurement and evaluation. 
-Must possess and maintain subject matter expertise and knowledge credibility in assigned operational focus, which may include one or more areas such as Group Health Plans (GHP), Non-Group Health Plans (NGHP), Outreach, or Compliance programs.  
-Demonstrated technical competence to quickly learn and levearge various applications and tools.
-Intermediate to advanced skills in Word, Excel, and PowerPoint. 
-Project/program management, time management and superior organizational skills and attention to detail.
-Ability to deliver effective constructive feedback and guidance so as to promote positive and effective knowledge transfer and skill-building. 
-Strong data and situational analysis and solving problems. 
-Good business acumen - understand the business and its objectives to serve as an effective partner
-Demonstrated critical and creative thinking.
-Acts with confidence and achieves results. 
-Builds credibility and trust. 
-Mind-set of continuous improvement, adapts quickly to change, and ability to rapidly assimilate new information.
-Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities. 
-Demonstrated ability to collaborate effectively and maintain positive attitude in fast paced, dynamic environment. 
-Self-motivated and ability to work independently to drive results to achieve objectives.
-Ability to make good decisions and perform work independently to drive results given direction in the form of objectives. 
-A track record of personal accountability, strong ethics, integrity, and maintaining confidential information
-Proven organizational skills with attention to detail.
-Leads by example
-Ability to obtain and maintain client required clearances as well as pass company regular background and/or drug screening.
Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.
 

Physical Requirements:

**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff will be notified and required to work from a Performant office location. Basic office equipment required to perform remote work is provided by the company.
-Job is in a busy standard  is performed in an office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
-Reads and comprehends information in electronic (computer) or paper form (written/printed). 
-Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.
-Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
-Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
-Occasionally lift/carry/push/pull up to 10lbs.



Education and Experience:
-High School Diploma or equivalent
-Bachelor's degree in Business, Education, or relevant area preferred, but not required.
-Five years or more relevant experience demonstrating necessary skills for the position
-Previous experience demonstrating the ability to develop and deliver operational training to diverse audiences.

-Experience and demonstrated expertise in Healthcare Recovery Services operational function , specifically CMS MSP (Medicare Secondary Payer) GHP and/or NGHP highly preferred.


Other Requirements

-Must submit to and pass pre-hire background check, as well as additional checks throughout employment
-Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
-Must submit to and pass drug screen pre-employment (and throughout employment).
-Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
  
Visa sponsorship is not available.

Job Profile is subject to change at any time.

EEO 
Performant Financial Corporation is an Equal Opportunity Employer. 
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. 

NO AGENCY SUBMISSIONS WITHOUT PERFORMANT AUTHORIZED AGENCY AGREEMENT AND APPROVED PERFORMANT JOB ORDER
   


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Categories

Posted: 2020-09-11 Expires: 2020-12-26
Analytics, audit, and recovery services for healthcare, government and student loans.

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Training Specialist, Healthcare Recovery - CMS MSP

Performant Financial
Sunrise, FL 33351

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