11 hours
2018-05-202018-06-19

Teradata Production Support Analyst - Jacksonville, FL

Bank of America
Jacksonville, FL
  • Job Code
    bankofamerica-18021756JacksonvilleFL
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Company Bank of America

Job Title Teradata Production Support Analyst - Jacksonville, FL

Jobid bankofamerica-18021756JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**



Develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Competent to work under supervision on simpler applications coding from documented logic. Limited systems analysis responsibility. Limited knowledge of business or function for which application is designed. Responsible for specific assigned programs. Typically an entry level position.



**Job Description:**



Production Services is responsible for running the day to day operations of the Teradata ETL technology platform. The Production Services Lead main objective is to provide technical support and monitor Mainframe/Teradata applications, handle and identify possible production failure scenarios (Incident Management), respond to end users of ETL platform on data issues, report and monitor daily SLA that identify vulnerabilities and opportunities for improvement. Additional Tasks Include: -Resolves complex issues with application stakeholders and exercises judgment within defined procedures/practices to determine appropriate action and communicates effectively with development and internal business operations teams. -Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades and also participate in Disaster Recovery and Resiliency testing exercises. -Collaborate with offshore team members for efficient production support shift handoffs. -May provide coaching and mentoring for other employees but does not directly manage others. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.



**Required Skills:**



+ 1-3 years of experience in production support

+ Basic SQL Knowledge (Teradata)

+ Basic Autosys scheduling knowledge

+ Basic UNIX Knowledge

+ Ability to effectively manage in a cross-matrix environment with Global resources

+ Excellent verbal and written skills

+ Experience in fast paced and constantly evolving environment.

+ Strong interpersonal skills and communication techniques – written and verbal.

+ Excellent problem solving skills

+ Tools: MS Office, Visio, MS Project



**Posting Date** : 04/11/2018



**Location** :

Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 200,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Teradata Production Support Analyst - Jacksonville, FL

Bank of America
Jacksonville, FL

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Teradata Production Support Analyst - Jacksonville, FL

Bank of America
Jacksonville, FL

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