29 days old

Technology Support Specialist (Hybrid)

Institute of International Education
New York, NY 10007
  • Job Code

Institute of International Education

IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.

Organizational Department:

Schedule: Full Time

Education: Vocational

Career Level:

Location: New York NY - New York, NY 10007 US (Primary)

Job Description:

The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all IIE Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members.

The Institute of International Education ("IIE") has a hybrid work environment that allows team members a combination of in-office work and telework at any of the locations listed above.

Essential Functions:
Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages.
Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc.
Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms.
Interact professionally with clients exhibiting strong customer service skills.
Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available.
Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors.

Job Requirements:

Education and Work Experience:
Requires Vocational or technical training beyond high school in order to apply subject matter taught in specialized courses beyond a secondary education.
Requires at least five years of related work experience.

Knowledge Skills and Abilities:
CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc.
Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms
Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing
Minimum 5 years' experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support
Strong customer service, analytical, and problem-solving skills with the ability to multi-task

To help promote and ensure the safety of our employees and those we work with, we require all employees to be fully vaccinated against COVID-19. Employees that have a qualifying medical condition that contraindicates a COVID-19 vaccination, or who object to being vaccinated based on a sincerely held religious belief, may request a reasonable accommodation. State and local guidelines apply.

Work Conditions & Physical Demands:

Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: Less than 10%



Posted: 2022-04-22 Expires: 2022-05-23

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Technology Support Specialist (Hybrid)

Institute of International Education
New York, NY 10007

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