21 days old

Technology Operations Specialist II

Amherst College
Amherst, MA 01002
  • Job Code
    175458802


Amherst College


Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Technology Operations Specialist II position. The Technology Operations Specialist II is a full-time, year-round position, starting at $52,145-commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Technology Operations Specialist I is primarily responsible for maintaining and supporting the College's computing platforms. Reporting to the Technology Infrastructure Operations Manager within IT Support Services, the Technology Support Specialist I supports the educational and research mission of Amherst College by providing support for the technology used in campus spaces, provides support to the campus by assisting in researching new technologies in hardware and software, provides support and expertise to colleagues within the team about best practices, enhances existing services, and develops and supports new services. The employee works closely with other colleagues to provide backup in deploying and maintaining all relevant systems and support of technology solutions across the institution.

Summary of Duties and Qualifications

Technology Deployment and Support

  • Deploy and manage Windows and Mac images for client computers and virtualized environments, keeping all managed images up-to-date with the latest software and security updates;
  • Deploy and manage College-owned mobile devices (iOS and Android) keeping all managed devices up-to-date with the latest software and security updates;
  • Provide technical expertise to team and IT in general regarding Windows imaging, Mac imaging, desktop Linux deployment, and computer hardware;
  • Assist with, installation, and maintenance of client hardware and software, working with IT colleagues to manage budget and resources and coordinating with faculty and other IT staff to receive requests in a timely manner;
  • Respond to support requests, including emergency support requests, provide assistance to IT colleagues with other support requests, and track all support requests and hardware using ITSM tools provided;
  • Maintain internal documentation and tracking for hardware, software, and equipment purchases, configurations, maintenance, and inventory;
  • Apply best security practices as it pertains to physical space, digital data, confidential information, computer reuse, encryption, security alerts, and security breaches;
  • Maintain written documentation on the use of hardware and specialized applications;
  • Help team identify gaps in service and actively work to eliminate them across the team;
  • Provide service and support outside of normal working hours, including weekends, evenings, and early mornings as needed;
  • Assist with the assignment of student workers to complete projects as needed.



Professional Development

  • Remain current with emerging technology trends and practices by attending workshops within and outside the College and attending relevant conferences throughout the year;
  • Work with colleagues across IT to launch new services and improve services offered;
  • Apply gained knowledge to improve processes and services within the team and IT.



Qualifications

Required:

  • Bachelor's degree and 2 years of relevant work experience; or in lieu of degree, relevant training and 4 years of work experience
  • Demonstrated experience in image creation, deployment, and management tools
  • Knowledge of current versions of at least one of the following operating systems, and working knowledge of a second operating system: MacOS, Microsoft Windows, Linux, iOS, and Android
  • Experience with systems and protocols used to support large numbers of computing devices including desktops, laptops, tablets, smartphones, etc. in a complex environment
  • Knowledge of personal computers and personal computer troubleshooting and repair
  • Commitment to continuous learning of new tools and techniques
  • Experience researching technical issues using a wide variety of media
  • Ability to take initiative and work independently as well as collaboratively as a member of a team
  • Strong interpersonal, communication, time management, and customer service skills



Preferred:

  • Experience in basic macOS and/or Windows server administration
  • Demonstrated understanding of Linux deployment and management techniques
  • Some experience with the most commonly used classes of software in higher education, such as digital video, image manipulation, office productivity, presentation, GIS, statistical and computational software, etc.
  • Experience training end-users in the use of computer and projection equipment
  • Demonstrated basic knowledge of projection and display equipment and technologies as well as the protocols and formats commonly used in audio, video, and still imagery presentations



Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.






PI175458802

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Posted: 2022-04-27 Expires: 2022-05-28

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Technology Operations Specialist II

Amherst College
Amherst, MA 01002

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