9 days old

Technicien Service Desk

تونس, Tunis
Passionate about development, architecture and new technologies, do you want to start your professional life and be part of an organization having a real impact in the digital revolution? Don't wait any longer, join us
Your Profile:
Holder of a diploma in computer science / development or equivalent university, you have a first significant experience in technical support and leadership or automation.
Knowledge of Windows server, VMware, Citrix XenApp.
Mastery of the PowerShell and PHP environment is an asset.
Liking to take on daily challenges, you know how to work independently and be a source of proposals to your contacts in order to bring added value to your projects.
You will be required to work in collaboration with other GETS support teams to improve tools and automate solutions.
Description of the mission:

* Provide resolution of hardware and software issues. With particular emphasis on first call resolutions.
* Manage updates on the computer and resolve all related issues.
* Create new services on Selfcare and help create a new solution on our database
* Ensure correct documentation of all work in Interaction or in the ticketing system. Perform post-resolution follow-ups.
* Maintenance, support, and implementation of new features available.
* Operate quickly, know how to code from a blank page and quickly understand someone else's code.
* Create installation scripts and automated update of components from VMware, Citrix, Microsoft editors mainly developed in PowerShell.
* Develop web interfaces to execute commands or installations.
Relational and personal skills required
* Analytical spirit and strength of proposal and leadership
* Have a good spirit of synthesis and operational dynamism
* Excellent analytical and technical skills
* Autonomy
* Ability to adapt to change
* Interpersonal skills
* Customer satisfaction orientation
* Ability to manage your time and priorities
* Perfect command of the French language both written and spoken
* Good command of the English language both written and spoken

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2020-10-13 Expires: 2020-11-15

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Technicien Service Desk

ADP
تونس, Tunis

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