7 days old

Technical Writer, Cloud Operations

Five9, Inc.
San Ramon, CA 94583
  • Jobs Rated
    43rd



Technical Writer, Cloud Operations




 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


 


Five9 is looking for a detail-oriented technical writer who will work with all the CloudOperations teams to develop, manage, and maintain Cloud Operations internal documentation, including SOPs, workflows, templates, knowledge base articles, internal processes, and technical procedures. The ideal candidate will collaborate with multiple teams to ensure standardization of documentation practices across the company.


 




Key Responsibilities:




  • Plan, create, organize, and maintain technical and process documentation

  • Import documentation from multiple repositories into Confluence

  • Edit, clarify, and proofread documents written by others

  • Create training material, such as videos and tutorials





Requirements:




  • Bachelor's degree or equivalent practical experience

  • 2 years of experience in developing, managing, and maintaining technical and process documentation

  • Experienced in working with collaboration tools, such as Confluence Cloud and JIRA

  • Familiarity with command-line tools, HTML, and CSS

  • Excellent ability to explain complex technical ideas in terms appropriate for the audience

  • Able to work independently and in a team environment

  • Experience in working with cross-functional teams

  • Ability to manage multiple competing priorities in a fast-paced environment

  • Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs





Preferred Qualifications



  • Basic understanding of a wide range of technology subjects, including Telephony Networking, System Administration, DevOps, and Incident Management

  • Experience with CRM ticketing systems and coordinating workflow with other departments

  • Experience following the department style guide




Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



 



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.






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Jobs Rated Reports for Technical Writer

Posted: 2021-02-21 Expires: 2021-03-23

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Technical Writer, Cloud Operations

Five9, Inc.
San Ramon, CA 94583

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Technical Writer
43rd2019 - Technical Writer
Overall Rating: 43/199
Median Salary: $71,815

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