7 days old

Technical Writer, Cloud Operations

Five9, Inc.

San Ramon, CA 94583

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This job is brought to you by: Newton Software

Technical Writer, Cloud Operations

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 is looking for a detail-oriented technical writer who will work with all the CloudOperations teams to develop, manage, and maintain Cloud Operations internal documentation, including SOPs, workflows, templates, knowledge base articles, internal processes, and technical procedures. The ideal candidate will collaborate with multiple teams to ensure standardization of documentation practices across the company.

Key Responsibilities:

Plan, create, organize, and maintain technical and process documentation

Import documentation from multiple repositories into Confluence

Edit, clarify, and proofread documents written by others

Create training material, such as videos and tutorials

Requirements:

Bachelor's degree or equivalent practical experience

2 years of experience in developing, managing, and maintaining technical and process documentation

Experienced in working with collaboration tools, such as Confluence Cloud and JIRA

Familiarity with command-line tools, HTML, and CSS

Excellent ability to explain complex technical ideas in terms appropriate for the audience

Able to work independently and in a team environment

Experience in working with cross-functional teams

Ability to manage multiple competing priorities in a fast-paced environment

Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs

Preferred Qualifications

Basic understanding of a wide range of technology subjects, including Telephony Networking, System Administration, DevOps, and Incident Management

Experience with CRM ticketing systems and coordinating workflow with other departments

Experience following the department style guide

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Jobs Rated Reports for Technical Writer

Posted: 2021-02-21 Expires: 2021-03-23

Five9, Inc.

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