Team Leader, Settlement Operations Santa Ana, Costa Rica

Are you passionate about protecting customers from money laundering and other illegal financial transactions? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Team Leader, Settlement Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will be performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the agents and business partners, initiates and participates in the projects related to settlement operations, suggest procedures and processes improvements or product upgrades and its implementation, ensures the controls of the processes comply with the rules and regulations of the company, establish and maintain relationships with assigned business units, provide trainings to new and existing staff. The position helps to perform complex daily / monthly settlement operational activities and represent the settlement operation function for the specific WU entity / product / process.

You will need to have previous experience in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas; 1 year of people management skills is an advantage. You will have bachelor or Higher Education in Finance, Economics, Maths or similar education and also you will need to have Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills, Fluent English language skills, outstanding problem-solving skills, attention to details, end to end product /process knowledge, people management skills.

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.