14 days old

Team Lead - CSC

Brooklyn Park, MN 55443

About us:

Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed servicefrom the inside outthrough enterprise services our people can count on.

Guest-facing contact centers that directly impact Targets profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Stores Transportation Support (STS) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Team Lead Client Support Center, you will provide day-to-day operational leadership for a team of up to 20 team members who provide technical support for all Target locations including Headquarters, Stores, and Distribution Centers. You will drive a client-focused environment by achieving quality, productivity, and service level goals. You will promote a culture that ensures a great work environment, promotes two-way communication and encourages and supports skill development. Additionally, you will support and/or drive projects focused on technical/procedural initiatives. You will lead your team to provide a great client experience while also identifying, evaluating, and communicating trends to fellow leaders. In this position, you will take proactive measures to ensure service levels are met while also assisting with scheduling issues, leading quality improvements, and assisting the team with difficult client issues or escalations. You will embrace and execute activities that deepen client relationships and experiences. In this role, you will participate and support efforts that lead to overall quality improvements and client experience, along with leading projects internally within the CSC to drive change within current business practices and operations.

Job duties may change at any time due to business needs.

About you:

MINIMUM REQUIREMENTS:

Four year college degree or equivalent

0-2 years of experience

Strong technical knowledge or aptitude

Strong passion for the brand and delivering a great guest experience with every interaction

Strong problem solving and analytical skills

Demonstrated track record of producing significant business results

Strong time management skills

Strong communication written and verbal, interpersonal skills

Self-starter with an ability to work independently

Proven ability to develop team members in a fast-paced environment

Ability to flex schedule when needed to meet the demands of a 7 day a week operation

DESIRED REQUIREMENTS:

Previous contact center/store experience.

Technical certifications

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Categories

Posted: 2020-02-04 Expires: 2020-03-05

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Team Lead - CSC

Target
Brooklyn Park, MN 55443

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