21 days old

Systems Engineer III - UNIX (REQ 1065)

Reliance Steel and Aluminum Co.
Cypress, 90630
  • Job Code
    Div. 98 (REQ 1065)
  • Job Type
    Employee
  • Job Status
    Full Time

JOB SUMMARY

The Systems Engineer III – UNIX is responsible for administration, monitoring and supporting all aspects of the UNIX and Linux infrastructure including, hardware, server resources, systems and key processes.  The Systems Engineer III – UNIX Technologies will identify and proactively respond to medium to high complexity system problems.  The Systems Engineer III – UNIX will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment.  In addition, the Systems Engineer III – UNIX will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.

ESSENTIAL FUNCTIONS

Systems Engineering - Architects, implements and supports infrastructure and technologies.

  • Assist the team with deployment, operations, and maintenance of infrastructure technologies
  • Review existing technologies for vendor support and end-of-life information
  • Contribute to design, implementation, integration, and testing of infrastructure technologies
  • Contribute to system design and architectures
  • Support the deployment, operations, and maintenance of infrastructure technologies 
  • Contribute to identifying migration path needs
  • Participate in recommending solutions of varying complexities and create strategies that consider all aspects of the customer's requirements and problem.     
  • Takes initiative in resolving problems that are ambiguous
  • Assist the team with investigating, testing, making recommendations, and implementing solutions
  • Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community    
  • Present unbiased positions to customers and explain ideas in understandable terms 
  • Prior to commitment to change, works with the team to consider impact and address any issues

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Apply knowledge of Nagios, Satellite, Ansible, and other UNIX and Linux tools. 
  • Automate critical tasks, such as installation and patching, at an enterprise level
  • Demonstrate expertise in UNIX and Linux environments, including complex task sequences and in place upgrades
  • Perform patch auditing and remediation
  • Assist in the resolution of medium to high complexity issues affecting UNIX technologies, RedHat, Ubuntu, CUPS, Nagios, DNS, Rapid7, etc. 
  • Administer, monitor and support all aspects of a UNIX-based infrastructure environment
  • Apply knowledge to identify and proactively responds to high complexity system problems                                                                           
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures                                                                                           
  • Work to develop additional technical knowledge and skills
  • Perform system maintenance activities
  • Develop and maintain documentation of assigned environment
  • Anticipate problems; sees how a problem and its solution will affect other areas                                                                                                                    
  • Analyze current processes and procedures for possible improvements                                                                                                                        
  • Evaluate new technology as potential solutions to existing problems
  • Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
  • Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue.    

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested     

COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them                                                                               
  • Seeks advise from those who've solved similar problems                                                                                                   
  • Follow up to ensure that the problem remains solved                                                                                               
  • Documents and disseminates identification and resolution of problems to avoid future redundant work efforts
  • Breaks down problems and identifies all of their components
  • Provide insight into the root-causes of problems                                                                                                                                               
  • Anticipate problems and is proactive in addressing them                                                                                                                                                            

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather data and others' input when making decisions                                                                                                              
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others                                                                     
  • Escalate decisions when appropriate
  • Balances analysis, wisdom, experience, and perspective when making decisions                                                                              
  • Finds solutions that are acceptable to diverse groups with conflicting interests and needs

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to meet or exceed their needs and expectations  
  • Listen to concerns and resolves complaints effectively and promptly                                                                                                              
  • Commit to continuous improvement                                                                                                                                                                                                                
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system 
  • Establish relationship with customers providing education as appropriate                                                                                                                
  • Deliver high quality solutions                                                                        

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Works with others to achieve goals
  • Listen and responds constructively to other team members' ideas                                                                                                               
  • Encourage and facilitates cooperation, pride, trust and group identity                                                                                     
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Is open with other team members about his/her concerns.
  • Shares his/her expertise with others.

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Set well-defined and realistic goals                                                                                             
  • Accept responsibility for mistakes                                                                                                                                   
  • Comply with established policies and procedures                                                                                              
  • Take ownership of ensuring successful outcome of work assignments/projects                                                                                                                                        
  • Minimize re-work                                                                                           
  • Seek out learning opportunities                                                                               
  • Identify training needs and takes action to obtain knowledge
  • Collaborate between own functional area and areas below or above in the work stream as needed                                                                                                                                      
  • Persistently push self and others for results
  • Display initiative, effort, and commitment towards completing assignments                                                                                                          
  • Helps others
  • Provides consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Demonstrate a basic understanding of how a business operates
  • Understands Reliance business and how technologies can support business processes

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account the audience and nature of the information (for example, non-technical, sensitive, controversial).
  • Ask questions and summarize what was heard to mitigate miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner      
  • Produce written information, which may include technical material that is appropriate for the intended audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information                                                                                           
  • Actively listen and clarify information as needed                                                                                                                                             
  • Foster an atmosphere of open communication

Requirements

  • Bachelor’s Degree or equivalent work experience in a related field required. 
  • 7+ years’ experience with UNIX and Linux technologies required within the following areas:
    • Satellite or similar Linux management platforms
    • A Linux operating system such as RedHat, Ubuntu, or similar
    • CUPS or similar Enterprise printing environments
    • Nagios or similar systems to monitor the UNIX and Linux environments
    • Working in an enterprise-wide UNIX infrastructure and interoperating with Windows and other platforms
    • Administration of a highly complex and dispersed environment
    • Setup and support for server deployment
  • Experience with AIX or iSeries a plus
  • Knowledge of Applications and Databases that are hosted on Linux environments, such as Oracle, ERP, etc. preferred                                                                                                               
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • Superior organization skills and multi-tasking abilities required

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Vandy Lupton at (213) 576-8819 or e-mail 
Vandy.Lupton@rsac.comto request an accommodation.

Categories

Posted: 2022-04-29 Expires: 2022-05-29

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Systems Engineer III - UNIX (REQ 1065)

Reliance Steel and Aluminum Co.
Cypress, 90630

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