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1 hour
Systems Analyst (Hybrid)
Department: Technology Services
Location: Columbia, MO
Type: Staff, Full-time
Pay: $50,000 - $60,000 (Pay range may vary based on geographic location)
Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
Job Summary:
The Systems Analysts position is a multifaceted role encompassing business and systems analysis, support for various processes and technologies, and overseeing projects of varying size and complexity. This position requires strong customer service, leadership and analytical skills, along with technical aptitude and a keen attention to detail.
Essential Functions:
- Build and maintain relationships with departments across the College; partnering with them to help identify, assess and prioritize their needs.
- Collaborate with cross-functional stakeholders to define and analyze current state processes, pain points, and opportunities for improvement using this discovery to help define goals, objectives and the overall scope of projects.
- Identify and evaluate solution alternatives, define process flows, develop solution business requirements, develop solution technical requirements and integration specifications, and prepare business cases taking into consideration user experience, compliance, return on investment, system capabilities and constraints, and other business drivers.
- Develop project plans/schedules (independently or in partnership with a Project Manager), monitor team progress, communicate updates, and take corrective actions as needed.
- Facilitate User Acceptance Testing (UAT) and Go-Live readiness activities, and serve as a liaison with technical and vendor teams for issue resolution.
- Use analytics, customer feedback and other measures to monitor the effectiveness of processes and solutions and to identify opportunities for continuous improvement.
- Provide analytical and technical support for various departmental and enterprise systems, including the Colleges ERP, SIS, LMS, CRM, CMS and Document Management solutions, among others.
- Administer frequent meetings with vendors and colleagues at all levels of the organization, leveraging various technologies to effectively collaborate with in-person and remote participants.
- Continually develop soft and technical skills through personal initiative and various training opportunities. Maintain a working knowledge of industry trends, best practices, and product roadmaps to help identify risks and opportunities that should be considered.
Minimum Qualifications:
- Bachelors degree, or relevant/comparable experience
- Knowledge of process improvement methodologies like LEAN, Six Sigma and similar
- Knowledge of project management methodologies
Preferred Qualifications:
- Experience in higher education
- Two or more years of experience with business or systems analysis
- Knowledge of data integration mapping, SQL queries and data analysis
Special Requirements (if any): Occasional evening, weekend and on-call work is required to support organizational initiatives, system maintenance and to remediate service disruptions.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
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Posted: 2023-03-29 Expires: 2023-04-28
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