14 days old

STEPS Patient Relations Assistant

Lexington, KY 40507
Posting Details

Job Title STEPS Patient Relations Assistant
Requisition Number TE07252
Department Name H3090:Diagnostic Services
Work Location Lexington, KY
Salary Range $18.00/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting at a computer workstation for extended periods of time greater than 50 percent of the time. Repetitive motion: Intermittent (10-50% of the time). Loud noises: Occasional (less than 10 percent of the time)

Monday – Friday 7am-4:30 pm
Job Summary
The Vascular Lab seeks an individual to schedule procedures for our patients. The primary responsibilities include but are not limited to scheduling and coordination of procedures, receiving incoming calls from patients, making reminder calls to patients, and communicating all follow-up needed with the patient, provider, and vascular surgery units.

This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
Customer Scheduling and Access: Maintains patient confidentiality at all times to the extent permitted by facility restrictions. Ensures that all orders are available in the department per departmental service standards. Schedules elective and urgent cases appropriately via telephone and fax from physicians, physicians’ offices, and patients. Greets all internal and external customers in a friendly and professional manner per departmental service standards. Gathers maintains, and appropriately distributes all pertinent labs, forms, and patient history required to perform testing. Provides requestor with the necessary information regarding patient preparation. Triages exam requests and prioritizes based on equipment and schedule availability, diagnosis, and exam activity. Effectively operates departmental phone systems with minimal error.

Customer Service: Treats all customers, patients and their families, and personnel with respect. Makes eye contact with and smiles at every patient every time. Personally escorts patients who need directions or assistance whenever possible. Engages customers to determine their needs to provide quality service. Displays appropriate verbal and non-verbal communication. Thanks to every customer every time. Preserves the customer experience by exhibiting the proper on-stage and off-stage behavior. Uses interpersonal skills and effective means of communication, to convey a positive and supportive attitude, which leads to physician, patient, and co-worker respect and confidence.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 03/13/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2023-03-07 Expires: 2023-04-06

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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STEPS Patient Relations Assistant

University of Kentucky
Lexington, KY 40507

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