13 days old

STEPS Patient Relations Assistant

Lexington, KY 40507
Posting Details

Job Title STEPS Patient Relations Assistant
Requisition Number TE06570
Department Name 7A500:DENTISTRY ORTHODONTICS
Work Location Lexington, KY
Salary Range $15 p/hr
Type of Position Temporary
Position Time Status Full-Time
Required Education
HS
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting at a computer for long periods of time.
Shift
Day Shift M-F
Job Summary
The Patient Relations Assistant is responsible for acknowledging and registering patients to the College of Dentistry Orthodontic Clinics. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-payments and payments from patients, and; maintain HIPAA compliance regarding release of patient information. Includes other clerical and medical records tasks as needed.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted. 
Skills / Knowledge / Abilities
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
HS
Deadline to Apply 05/17/2022
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.



As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.



Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2022-05-04 Expires: 2022-06-03

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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STEPS Patient Relations Assistant

University of Kentucky
Lexington, KY 40507

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