7 days old

STEPS ITS Technical Assistant

Lexington, KY 40507
Posting Details

Job Title STEPS ITS Technical Assistant
Requisition Number TE06598
Department Name 3L124:ITS RECHARGE CONVERGED FEE
Work Location Lexington, KY
Salary Range $13.75/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Will need to pick up equipment from campus and assemble at home independently. 
Shift
M-F 7:30a-3:30p
Job Summary
UK ITS Customer Services assists Students, Faculty, and Staff by providing technical services over the phone, email, and ServiceNow Requests. This position will be responsible for supporting ITS
 customers and resolving technical computing issues during the beginning of the Fall semester. 

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
Required Skills: Excellent customer service skills, experience supporting Windows and Mac OS, troubleshooting over telephone, email setup on mobile devices and laptops, Preferred candidates will have some technical knowledge with active directory, call center, or customer service experience, and demonstrate the ability to learn additional skills as needed. 
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 05/29/2022
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.



As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.



Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2022-05-11 Expires: 2022-06-10

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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STEPS ITS Technical Assistant

University of Kentucky
Lexington, KY 40507

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