25 days old

STEPS ITS Technical Assistant

Lexington, KY 40507
Posting Details

Job Title STEPS ITS Technical Assistant
Requisition Number TE04525
Department Name 3L124:ITS RECHARGE CONVERGED FEE
Work Location Lexington, KY
Salary Range $11.16/hr
Type of Position Temporary
Position Time Status Part-Time
Required Education

High School Diploma/GED

Required Related Experience

Desktop Support Skills
Software Technical Support Skills
Must have Excellent Customer Service Skills
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be a creative, independent, and dependable individual
Telephone Operator skills required

Required License/Registration/Certification
Physical Requirements

Must be able to sit at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone.

Must be able to speak English fluently

Shift

247, 365 Call Center Shift Varies

Job Summary

UK ITS Customer Services assists Students, Faculty, and Staff by providing technical services over the phone, email, and ServiceNow Requests. This position will be responsible for acting as after hours UK Switchboard operator, UK Campus Switchboard, transferring calls and paging, supporting ITS customer and resolving some technical computing issues.

Skills / Knowledge / Abilities

Required Skills: Excellent customer service skills, experience supporting Windows and Mac OS, troubleshooting over telephone, email setup on mobile devices and laptops, Preferred candidates will have some technical knowledge with active directory, call center, or customer service experience, and demonstrate the ability to learn additional skills as needed.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

Previous customer service or call center experience

Deadline to Apply 11/27/2019
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2019-10-23 Expires: 2019-11-22

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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STEPS ITS Technical Assistant

University of Kentucky
Lexington, KY 40507

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