30 days old

Sr. Services Manager - Digital Success Management

GE Energy
Bloomington, IL 61701
**Job Description Summary**

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.



GE Healthcare is a leading global medical technology and digital solutions innovator. Our Digital organization is structured around three major areas: Products & Platform, Go to Market and Centers of Excellence.



**Job Description**



**Roles and Responsibilities**



+ Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.

+ Typically a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams. Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.

+ Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.

+ Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.

+ May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.



**Required Qualifications**



+ For roles outside of the USA- This role requires significant experience in the Services & Digital Success Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

+ For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).



Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.



_The salary range for this position is $140K - 160K. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. In addition, this position is eligible for a performance base bonus._ _._ _Available_ _benefits include health, welfare, retirement and paid leave._



**Additional Information**



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en\_global/desktop/assets/images/poster\_screen\_reader\_optimized\_w\_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).



**Relocation Assistance Provided:** No

Categories

Posted: 2021-03-11 Expires: 2021-04-10

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Sr. Services Manager - Digital Success Management

GE Energy
Bloomington, IL 61701

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