23 days old

Sr Database Admin

Five9, Inc.
London, England EC2N 2AT
Senior MySQL DBA - UK


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking an experienced Senior MySQL Database Administrator to join our Technical Operations team. This position will be located in the United Kingdom.


Key Responsibilities:

  • Design and build highly available and performing MySQL databases

  • Support production databases in global data centers

  • Support MySQL database replication and clustering

  • Provide database reports to various business units including Finance, Operations, Customer Success and Legal as needed

  • Monitor production databases, performance tuning and backup/recovery process

  • Troubleshoot database issues; maintain database systems availability

  • Develop database tools to automate existing database tasks 

  • Create/maintain database related documentation

  • Follow change management process for all production changes

  • Participate in maintenance windows and rotating on-call schedule for production support


  • 3+ years of hands-on experience in designing and administering MySQL databases in a production support environment

  • 7+ years experience in database engineering

  •  2+ years Python/Shell Scripting

  •  Demonstrated experience with MySQL implementation and performance tuning

  •  Strong understanding of master-master replication

  •  Proficient with MySQL admin tools

  •  Experienced with performance analysis (IO, CPU, etc.) and optimization (indexes, partitions, schema redesign, etc.)

  •  Experience with writing analytic queries for financial reporting

  •  Able to monitor databases and detect emerging issues (performance, locking, bad usage)

  •  Solid understanding of Linux including ability to inspect hardware performance and load indicators 

  •  Able to work and multi-task under pressure 

  •  Excellent team player with strong analytical and troubleshooting skills

Desired Skills:

  • Familiarity with OLAP interactions with SQL

  • Background in noSQL technologies

  • Familiarity with MySQL variants such as Percona

  • Familiarity with Sarbanes Oxley, PCI DSS, and other security practices

  • Working knowledge of Ruby and/or Python

  • Data Warehouse experience 

  • Java experience


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.




Posted: 2021-09-01 Expires: 2021-10-01

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Sr Database Admin

Five9, Inc.
London, England EC2N 2AT

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