4 days old

Specialist, Product Support

Santa Ana, San José 10901

Specialist Product Support Santa Ana, Costa Rica

Would you like to contribute to the continuous improvement of some of the most groundbreaking products in the global payments industry? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist Product Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

As an APN Product Support, you will create and deliver reports to the key stakeholder on the performance of the APN Product, including a comprehensive view of the health of the Product by Partner.

You will monitor the APN Product across the globe and will identify issues/trends for resolution. Upon identifying an incident, you will initiate/lead troubleshooting sessions and conduct root cause analysis. You will log/track/manage issues to ensure they are properly escalated and are closed within the expected SLAs.

You will also be responsible for organizing and conducting regular meetings with APN Partners across the globe to identify/resolve key pain points and recommend product solutions to enhance the customer experience and optimize the end-to-end operational process.

For this role, you will need to have knowledge of the Payments Industry with an insight into identifying and problem-solve incidents, excellent communication skills, and an analytical mindset. You will also need a strong track record in project management, with evidence of excellent prioritization skills to meet competing demands against tight deadlines. Preferably, you will have experience working in a lean and agile team, managing tickets (ideally via JIRA) in testing, or developing roles.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws

Categories

Industry

  • Banking / Finance
Posted: 2022-05-12 Expires: 2022-06-11

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Specialist, Product Support

Western Union
Santa Ana, San José 10901

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