1+ months

Specialist, Business Support

Vilnius, Vilniaus Apskritis 01108

Specialist, Business Support Vilnius, Lithuania

Does playing a key role in a high-growth World renowned business sound exciting to you? What about offering up your skills in a Global Business that is committed to moving money for better? Join Western Union today as a Specialist, Business Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Well look to you to assist with our Global Operations and Support Services digital communications strategies, focused on product enhancements and carrying out requirements gathering, business analysis, and testing of our automation, chat, virtual assistant products, and service procedures within the region. Working within our Agile and Scrum environment youll facilitate and coordinate tasks and proactively and follow up on issues to resolve the problems applying root cause analysis along the way. Youll also collaborate with the wider team to provide support during the release and enhancement stages of the projects.

As a Specialist, Business Support you will work closely with various partners to assess business needs and think through or help facilitate various solutions for chat virtual assistants, omni-channel servicing, and automation. This may include data gathering, analysis, administrative tasks, and research to advocate for the best solutions.

Here are some skills, attributes, and qualifications you will have:

  • Degree educated ideally within a technical, data analysis, product, or similar area

  • Demonstrated background as an outstanding team player, with high attention to detail, ability to analyze data sets and recognize patterns, review processes, and demonstrate the ability to formulate findings in visible and well formatted mediums along with excellent organizational skills

  • Demonstrated critical-thinking, problem-solving, and organizational skills

  • Ability to work in a dynamic, fast-paced environment under goal deadlines

  • Experience with JIRA, Lucid Charts/Visio, MS Office (Excel, PowerPoint), Salesforce, Tableau, Power BI, Snowflake, or other analytics tools, APIs, Flow mapping or diagrams, or Agile environment advantageous

  • Be able to identify and review a process and assist with solutioning tasks

  • Possess strong written and oral communication skills and can work both independently and as part of a team.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The annual gross base salary range is 14,500 22,900 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.





  • Banking / Finance
Posted: 2022-04-07 Expires: 2022-06-11

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Specialist, Business Support

Western Union
Vilnius, Vilniaus Apskritis 01108

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