29 days old

Shift Supervisor

Dartmouth College
Hanover, NH 03755
  • Job Code

Dartmouth College

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Position Information

Position Title
Shift Supervisor

Safety + Sec

Position Number

Position Purpose

To serve as a Shift Supervisor, providing shift coverage and management of shift operations to include safety patrol, dispatching and night security for the College. In addition, to perform special assignments related to the management of the dispatch center.

SEIU Level
Not an SEIU Position


Employment Category
Regular Full Time

Department Contact for Cover Letter
Keiselim Montas

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Shift Operations 55%
Oversees and ensures smooth operation of the shift and enforces and provides guidance and advice to staff on all safety and security procedures and policies.
Ensures that patrol coverage of the campus is maintained by Safety and Security personnel on duty at that time, assigning personnel to specific duties, patrol sectors and assignments and calling in personnel when necessary to provide patrol coverage.
Actively works with all employees and maintains communication and regular contact with all personnel in the performance of their jobs.
Spends significant time in the field supervising, leading by example, and assisting/ participating with staff in handling all aspects of foot patrol, vehicle patrol, details, physical security checks and other assignments.
Conducts regular shift meetings, ensuring that personnel are briefed and informed about events affecting their duties and shifts.
Ensures that all reports, documentation and logs are completed in a timely and accurate manner.
Ensures that all electronic and video equipment is working properly and forwarding any problem areas to appropriate personnel for attention.
Keeps the Director informed of any personnel or operations concerns or issues.
Works details as assigned or as granted.
Sets customer service tone for the department to include addressing the needs of a diverse community.
Provides leadership and direction to all DOSS personnel during emergencies.

Staff Development 15%
Supervises officers, dispatchers, night security and students during their assigned shifts.
Trains new employees in all departmental procedures, policies, practices and routines.
Monitors and evaluates work performances of all employees while working to insure that productivity and performance of the department is maintained at all times.
Identifies personnel performance issues both positive and negative and counsels or provides written documentation to upper management for further action if necessary.
Communicates management policies and instructions to employees and relays employee concerns back to management.

Program Support 10%
Maintains a current knowledge of departmental policies and protocols and assures that they are followed regarding any Safety and Security incidents or activities on campus.
Conducts investigations into incidences and if necessary calls investigators to conduct further investigations in major incidents.
Oversees special events and assignments, details and other activities occurring during their shift unless supervised by another manager of the department.
Reviews reports and logs generated from their shift and ensures that they are accurate and complete prior the end of their shift.
Notifies or directs notification to the Director of any significant problems or significant information that occurs.
Provides a weekend briefing to the Director or his designee each weekend day if necessary.
Makes recommendations to the Director for security and safety improvements on campus.
Maintains a current knowledge of specific college personnel as designated by the director in particular those whose duties and responsibilities are interrelated to the department.
Ensures that departmental standards, procedures, and policies are consistent and clear by communicating regularly with other departmental supervisors.
Attends and hosts manager meetings.
Assumes on call duties in the absence of the Director/Proctor.

Communications/Collaboration 10%
Ensures that appropriate college officials are informed appropriately of incidents and activities on campus, e.g. the Director of Safety and Security, Dean on call, Dean in charge or other college officials as directed by the Director.
Maintains appropriate contact, interaction and acts as liaison to with Hanover Police, Fire and other municipal departments while on duty.
Identifies and reports unsafe conditions to appropriate college departments and communicates appropriate recommended action to those departments.
Represents the department in a professional manner and courteous manner at all times.
Makes presentations and addresses college groups as necessary.

Special Assignments 10%
Supervisors will be assigned other special assignments or responsibilities consistent with the mission of the department or may rotate these assignments as departmental needs change and evolve.
Examples of these assignments include but are not limited to the following: Scheduling of personnel, maintaining statistics, facilitating a crime prevention program, coordinating personnel training, maintaining personnel benefits reports, maintaining departmental statistics and federal crime logs, supervising student program, processing departmental billing processes, maintaining the electronic access control and intrusion detection systems, maintain dispatch center manuals and processes, coordinate departmental response and procedural manual.

-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. -- Performs other duties as assigned



Posted: 2020-08-22 Expires: 2020-09-22

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Shift Supervisor

Dartmouth College
Hanover, NH 03755

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