26 days old

Services Specialist

GE Energy
Vancouver, BC V5Y
**Job Description Summary**

In this role, you will serve as an individual contributor on a GE Asset Management project team, working under the direct supervision of the Engineering Team Lead and other team members on projects. As a Services Specialist you will understand the customers business goals and apply customer requirements to software configuration for Smallworld GIS projects. You will contribute to software requirements gathering, development of software application functionality, software configurations, data migration, application/data migration testing, and integration into enterprise systems.

**Job Description**

**Essential Responsibilities:**

**In this role, you will:**

+ Contribute to the implementation of Smallworld GIS solutions for utility and telecommunication customers.

+ Contribute to technical analysis activities, such as requirements gathering and gap analysis of user requirements.

+ Contribute to the definition of Smallworld GIS solution architectures and development of detailed design specifications.

+ Own technical deliverables during the entire lifecycle of the projects.

+ Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.

+ Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

+ Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution.

+ Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy, services consulting efforts, and project execution.

+ Effectively apply Agile execution methodology and project standards.

+ Maintain & continuously update technical skills and knowledge.

+ Work independently as well as part of the team.

**Basic Qualifications:**

+ Bachelors Degree in Geography, Computer Science or in STEM Majors (Science, Technology, Engineering and Math)

+ Minimum 1 year of experience in software services for product implementation and development functions

**Eligibility Requirements:**

+ Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job

+ Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

+ Must be willing to travel 25%

+ Must be willing to work out of an office located in Vancouver BC, Canada or remote office

**Desired Characteristics:**

+ Software skills in software analysis, design, quality assurance, methodology, and architecture

+ Programming experience in software development with Magik or other object-oriented languages, as well as source code management tools such as Git, GitHub or Mercurial

+ Demonstrated ability to learn new software development practices, languages, and tools

+ Working knowledge of Agile methodologies and ceremonies, test-driven development, built-in quality practices, shift left testing approaches and workflow tools such as JIRA or Rally

+ Ability to use collaboration tools such as Confluence, Yammer, Guru or Quora

+ Basic understanding of DevOps culture and concepts

+ Experience with test automation and Test Driven Development (TDD)

+ Strong spoken and written English language skills

**Technical Expertise:**

+ Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function; Can be utilized to problem solve at customer sites as the GE representative.

+ Regularly updates product knowledge to understand new features and limitations; Understands the primary competitors and partners in the product space; Understands the go to market strategy and positioning of products.

+ Able to write functioning code in at least one relevant programming language; Understands, uses and modifies code written by others; Able to translate complex requirements and interaction design accurately into functioning code.

+ Demonstrates experience and familiarity with product documentation processes, authoring tools, research skills, and advanced awareness of approaches for different audiences; Able to create full document sets to support a project or writes user-focused stories, conceptual information.

**Business Acumen:**

+ Goes above and beyond for the customer; builds a good customer relationship to best understand customer needs.

+ Exhibits an understanding of customer enterprise as well as interdependencies between departments; Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger customer account plan.

+ Understands that designing, developing and deploying products and services for infrastructure-level domains requires attention to the complex behavior and relationship within and between systems.


+ Participates in change initiatives by implementing new directions and providing appropriate information and feedback; Offers ideas for improving work and team processes; Experiments with new approaches and improves productivity through trial and error.

+ Completes assigned tasks on time and with high quality; Takes independent responsibility for assigned deliverables.

+ Actively looks for opportunities to establish credibility with customers and/or peers; Exhibits humility when confronted with limits of his/her experience; Proactively looks for opportunities to find answers and close loop.

**Personal Attributes** :

+ Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks; Pushes self for individual results and others through team spirit.

+ Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand.

+ Seeks to understand problems thoroughly before implementing solutions; Asks for clarity when ambiguities are present; Implements clean, concise solutions that address the requirements at hand.

**Additional Information**

**Relocation Assistance Provided:** No


Posted: 2021-03-15 Expires: 2021-04-14

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Services Specialist

GE Energy
Vancouver, BC V5Y

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