14 days old

Services Specialist 2 - Customer Support Engineering

GE Energy
Noida, UP 201304
Role Summary:1. In this role, you will work closely with customers to understand and define their requirements, develop technical proposals, and implement GE digital solution.

2. You will act as the technical support engineer in 24X7 operation as per desired SLA.

3. Contributing to software implementation, troubleshooting, customizations, upgrades, and integration into customer systems

Essential Responsibilities:Preventive Maintenance of the system

Resolution of all software /Hardware incidents logged in the system.

L2 support for analysis and trouble shooting.

24* 7 support which means availability beyond office hours.

Report generation

Qualifications/Requirements:1. BE/B.Tech in Electrical Engineering/ Computer Science.

2. Minimum of 5 years of directly related experience in SCADA/ Distribution Management System Software in T & D Domain

3. Experience in IT infra will added advantage

4. Knowledge and hands on exposure on GE e-terra system

Desired Characteristics:1. Primary responsibility to stay at Noda (back office) during the office hours for maintenance support on SCADA/DMS system Software/Hardware /networking/ IT applications and if required, travel to client site.

2. Responsible for coordination with Site engineers for providing advanced level support for the Incident and Help to maintain real-time system availability (SLA).

3. Responsible for the quick response and should be available 24x7 to address the critical incidents.

4. Responsible for troubleshooting, root cause analysis of the issue for a permanent solution for a problem identified by a site engineer.

5. Responsible for coordination with Project/R&D/Expert Team for Advance level support in specific cases.

6. Responsible for Preparing and maintaining the required project related documents for Project maintenance phase such as Warranty status of equipment, Software deliverables media, IP list with user credentials etc.

7. Responsible to play a lead role in delivering presentations on complex matters to both internal and external customers as required.

8. Responsible for Monitoring and Keeping a record of the Preventative Maintenance activity at each site.

9. Responsible for Following up the online incident reporting system (CW-Tool) for any open issues.

10. Responsible to provide the additional support for project punch point closure.

11. Responsible to carry out duties in accordance with EHS policies and Company Ethics.

12. Responsible for taking technical interview/Assessment of for a new employee.

13. Responsible to provide the technical training to the customer as per requirement.

14. Responsible for resource development/Knowledge sharing/technical training for new employee/site engineers/peers.

15. Open to relocate for PAN India site deputation (temporary / permanent) on need basis.

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:India;Noida;

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Posted: 2020-10-14 Expires: 2020-11-13

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Services Specialist 2 - Customer Support Engineering

GE Energy
Noida, UP 201304

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