13 days old

Services Customer Support

GE Energy
Mexico City, CDMX


Essential Responsibilities:Responsible for Customer service

Control of field engineer`s agenda and services requests synchronization (customer, FE availability, tools and parts) for scheduled and corrective maintenance

Consult equipment registration system

Generate and control proposals for customers

Update status of tickets and proposals in the system

Services requests/calls opening in the system

Closing of requests/calls

Follow-up of calls by region or client

Monitoring of customer service in all stages of the process from start to finish (W2W), through the available tools & systems

Perform registration and modification of IB (Equipment and Client)

Control of equipment in your region at the Repair Center

Check availability of items (parts and accessories) in warehouse

Monitor the import process of items (parts and accessories)

Perform Installations forecast and ensure alignment with field engineer

Control of services requests/calls from channel partners

Conduct NPS (Satisfaction Survey) with the customer

Qualifications/Requirements:1. Bachelor's degree from an accredited university or college

Experience with customer support

Good communication skills, both speaking and writing

Agility to solve problems and multitasking

Desired Characteristics:Preferred Qualifications:

1. Strong oral and written communication skills.

2. Strong interpersonal and leadership skills.

3. Ability to work independently.

4. Strong problem solving skills.

5. Influencing Skills

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:Mexico;Mexico City;

Categories

Posted: 2020-06-19 Expires: 2020-07-19

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Services Customer Support

GE Energy
Mexico City, CDMX

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