27 days old

ServiceNow Sr. Business Process Consultant - ITAM (Remote)

ITS Partners
Atlanta, GA 30308 Work Remotely

ITS Partners is a ServiceNow Elite Partner. As a small company, we are highly agile and constantly evolving. We are passionate about ServiceNow, and we value our employees and our clients.

We seek to hire people who share our Core Values of:

  • Committed to Customer Success

  • Driven to Be a Better Version of Ourselves

  • Work and Life in Balance

  • Value Trust First

The role

The ServiceNow Sr. Business Process Consultant - ITAM will collaborate effectively with team members to achieve project goals and produce a variety of high-quality deliverables while contributing on multiple engagements, utilizing methodology and tools to enhance project efficiency. In this role, the ServiceNow Sr. Business Process Consultant - ITAM is the functional and process expert for ITAM engagements and focuses on developing implementation strategy and overall design for ITS clients.


Well trust you to

  • Provide functional and process expertise for planning, designing, configuring, testing, implementing, documenting, and maintaining the ServiceNow platform to turn business requirements and technical challenges into technical solutions.

  • Develop required documentation, such as a workshop agenda, presentations, gap analysis reports, process flow diagrams, and roles/responsibilities definitions.

  • Ensure all process related deliverables to clients are complete, consistent, high quality, on time and deliver valued outcomes.

  • Provide guidance to clients on tools, features, and processes available to them on the ServiceNow platform that could provide additional value.

  • Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail the pros, the cons, and the risks.

  • Support pre-sales calls/events and marketing events as needed.

  • Provide guidance and mentorship to BPCs with complex projects to drive business strategy.

What you will bring

  • Bachelors degree in computer science or related field, or similar years of experience

  • 5+ years of ServiceNow design, strategy, implementation, and technical experience in complex environments.

  • Expertise in key cloud technologies with at least 2+ years of hands-on experience with ServiceNow.

  • Working knowledge of ServiceNow ITAM both Software Asset and Hardware Asset.

  • Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge.

  • ServiceNow Certified System Administrator (CSA).

  • Knowledge of technical components such as LDAP, VPN, SSL, etc.

  • Proficient in MS Office and CRM/project management software.

  • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.

  • Excellent problem solving, analytical, and decision-making skills.

  • Excellent communication skills with the ability to present effectively to both internal and external stakeholders.

  • Demonstrated ability to influence, both credibly and effectively, with all levels within the organization.

  • Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, etc.).

  • Facilitation skills in leading and planning meetings, reviews, workshops, and retrospectives.

  • Proven ability to lead multiple complex projects at a time, paying close attention to the details.

  • Ability to tie technology back to solving a business needs and desired outcomes.

  • Ability to travel up to 15% annually, driven by client needs and internal meetings.

Bonus points if you bring

  • ITIL experience or certification.

  • Scrum Master or Agile Certification.

  • Additional ServiceNow Certified Implementation Specialist (CIS) certifications in the ITAM or ITOM areas.


First and foremost, we pride ourselves on a fun, collaborative, remote first work culture. We offer the standard stuff: medical, dental, vision, life & disability insurance, 401(k), and parental leave. Things we love: unlimited vacation, company-wide week off in December, 100% reimbursement for training and certs, weekly huddles, monthly all-hands, flexibility and pet cameos in the office and on Zoom.

ITS Partners celebrates a diverse and inclusive team. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, email us at peopleservices@itsdelivers.com for assistance.


Posted: 2023-02-24 Expires: 2023-03-26

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

ServiceNow Sr. Business Process Consultant - ITAM (Remote)

ITS Partners
Atlanta, GA 30308

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast