1 hour

ServiceNOW Alliance Manager

Five9, Inc.
San Ramon, CA 94583

ServiceNOW Alliance Manager


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


The ServiceNOW Alliance Manager is an individual contributor role. The primary responsibility is to drive growth of the ServiceNOW relationship in the assigned geographic territory. A successful Alliance Manager is a self-starter with an effective ability to grow and manage our overall GTM strategy together.


Five9 is the industrys leading cloud-based customer contact/engagement center service provider. We only hire professionals who have 5+ years experience in growing strategic partnerships. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while growing our key strategic partner.


Key Responsibilities:

  • Create, develop, and manage ServiceNOW relationships with CSM Product Line Specialists (PLS) and core sellers in assigned geographic regions

  • Generate Net-New Five9 enterprise sales opportunities through ServiceNOW relationships

  • Drive Five9 brand awareness via networking and personal connections within the ServiceNOW ecosystem

  • Recruit, develop, manage ServiceNOW GSI and MSP relationships with our internal Channel and System Integrator teams to drive relationships and revenue

  • Meet and exceed all quarterly and annual sales quotas and activities goals

  • Align Five9 Sales Directors with ServiceNOW counterparts to drive net-new revenue and field activity

  • Work effectively with Five9 Regional Sales Leadership to add value to regional goals

  • Travel frequently within region to ServiceNOW regional offices, ServiceNOW SKO, NOW at Work events, ServiceNOW Knowledge user conferences, and other events.

Key Qualifications:

  • 5+ Years in ServiceNOW Ecosystem GSI, or ISV Experience

  • Deep Understanding of ServiceNOW Product Offerings, specifically ITSM and CSM

  • Ability to Travel 30%+ of the time for ServiceNOW Events, Meetings, and Trainings

  • Ability to Travel for Internal Five9 Training, SKO

  • Excellent Presentation Skills Virtual and In-Person

  • Ability to Interface Well with Sales, Product, Marketing, and Leadership

  • Drive to Succeed and Create Your Own Brand of Success


Preferred Qualification:

  • CTI, Contact Center Software, Customer Experience background is a plus

  • Remote location

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-11-29 Expires: 2020-12-29

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ServiceNOW Alliance Manager

Five9, Inc.
San Ramon, CA 94583

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