20 days old

Senior Technical Writer

Five9, Inc.
San Ramon, CA 94583
Senior Technical Writer                       


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are actively looking for an experienced and detail-oriented technical writer to join our Customer Documentation team. Five9 is a high-energy Agile software development environment. Five9 is located in San Ramon, California. This is a full-time position.


  • Coordinate documentation specifications and design with product management and product development.

  • Organize, write, and maintain high-quality documentation for audiences of varying technical abilities.

  • Collaborate with SMEs of all internal teams to proactively gather information required to document features.

  • Learn and use the Five9 software of assigned products.

  • Manage all aspects of documentation projects from estimation to delivery.

  • Ensure that deliverables conform to the company style.


  • Extensive portfolio of superior writing examples that you are prepared to discuss.

  • Proven technical, writing, and oral communication expertise.

  • Proven experience in documenting REST APIs and SDKs, influencing API design, and writing code examples to validate API documentation.

  • Proven experience in documenting web-based applications.

  • Strong problem-solving and analytical skills.

  • Proven expertise in working with MadCap Flare and Acrobat.

  • Experience with HTML, CSS, JavaScript, and CRM systems.

  • Experience with an Agile project management and source control tools, such as Jira and GitLab.

  • Experience with contact center technology, hosted software products, and VoIP are a plus.

  • 5+ years of experience as a software technical writer.

  • Bachelors degree or equivalent.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2021-03-23 Expires: 2021-04-22

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Senior Technical Writer

Five9, Inc.
San Ramon, CA 94583

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