24 days old

Senior Omnichannel Strategist

Airlines Reporting Corporation
Arlington, VA 22201
  • Job Code
    175560209
Location: US-VA-Arlington | US-KY-Louisville | US-FL-Tampa
Job ID: 2022-2161
# of Openings: 1
Category: Product Management


About The Role:

** ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law **

ARC is searching for a Senior Omnichannel Strategist who will engage in efforts to understand our industry so that ARC can deliver omnichannel solutions, tools, data and systems that provide business value and exceed customer expectations. In this role you will investigate customer business needs, airline distribution, distribution technology and other areas affecting omnichannel distribution/settlement and engage with customers and industry stakeholders to understand their strategic direction and functional business needs. You will also work with settlement and omnichannel product teams to ensure product strategic goals and objectives are met, and the products deliver the desired business value.

What You'll Get to Do:

  • Work directly with customers, airlines, travel agencies, corporate travel buyers, and other distribution channel stakeholders to understand emerging trends, strategies, short- and long-term business models and functional needs. Provide input and intelligence to the efforts of the settlement and omnichannel product teams to build customer validated, forward looking functional roadmaps focused on ARC customer/revenue retention and growth. Be mindful of data opportunities and engage with the Global Data product team as needed.
  • Cultivate, manage, and maintain strong relationships with GDSs, content aggregators, omnichannel technology providers, industry organizations (A4A, ATPCO, IATA), and other relevant stakeholders with a goal of increasing collaboration. Gather competitive intelligence focused on airline retailing, settlement, and other aspects of distribution, as well as data, and share that information with the appropriate ARC teams. Use own industry knowledge, network, and expertise to understand changes within the industry and potential ARC impacts to strengthen ARC's position, credibility, and influence. Provide insights and recommendations on best practices.
  • Lead and/or support working groups and forums designed to guide the direction of omnichannel distribution and settlement initiatives. Provide leadership and guidance within the group to ensure progress. Schedule, plan, and organize meetings and communications. Work cross-functionally to implement new processes and procedures. Actively participate in industry-led working groups to ensure ARC's viewpoints are clearly represented.
  • Serve as the liaison for new system providers, including GDSs and content aggregators, wishing to conduct business with ARC. Plans, organizes, and leads all contract negotiations and on-boarding activities.


You'll Bring These Qualifications:

  • Bachelor's Degree in Business Administration or related field; MBA preferred
  • 10+ years experience in the travel industry with detailed GDS and/or TMC knowledge preferred
  • Expert understanding of how airlines distribute their products and services, both direct and indirect, including but not limited to IATA's New Distribution Capability (NDC)
  • Expert understanding of the role airlines, travel agencies, and technology providers play in distribution and the expectations of their customers
  • Strong leadership and critical thinking skills combined with the ability to persuade
  • Highly motivated to find solutions to complex industry problems and bring others along. Ability to network effectively with counterparts throughout the industry.
  • Exceptional analytical, planning, facilitation, documentation, and communication skills
  • Detail oriented


What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
  • This position may have the opportunity for telework/remote work.

EOE M/F/D/V Females and Minorities Encouraged to Apply

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Posted: 2022-04-27 Expires: 2022-05-28

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Senior Omnichannel Strategist

Airlines Reporting Corporation
Arlington, VA 22201

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