11 days old

Senior End User Support Engineer - Sourcing Functional Support

GE Energy
Budapest, Budapest 1061
Role Summary:The Sr End User Support Engineer - Sourcing Support role will be working as the L1 support of suppliers collaborative applications. Leading a team of 4 contractors, she/he will coordinate them to bring assistance to the users: GE vendors and GE users by organizing training, documentation, granting access, escalating issues to Level 2. In addition to that, she/he will report on the team activities and performance, but will also bring feedbacks and proposals to improve the processes and tools.

Essential Responsibilities:In this role, you will:

Facilitate user business requirement collection

Support training and supplier onboarding for DT solutions where supplier collaboration is required

Support Vendors and End Users to solve daily issues related to DT tools acting as a L1 triage component

Track system issues and facilitate their escalation to the correct support teams

Work in collaboration with Corporate staff, utilizing a combination of subject matter, technical and functional experts to isolate, identify and troubleshoot issues, collaborate to develop resolutions

Participate in the tool governance councils for change requirements if required

Ensure training and process documentation is up to date

Promote the tools and ensure user adoption and maximum usage.

Qualifications/Requirements:Basic Qualifications:

Bachelors Degree in IT or buyer experience

Minimum of 3 years professional work experience in supporting end-users



Technical Expertise:

Experience as a user on ERP such as SAP or Oracle, on managing Web applications

Knowledge in data analytics solutions such as BO, Tableau



Business Acumen:

Knowledge of sourcing and procurement practices and procedures

Knowledge of vendor management system including compliance due diligence

Knowledge of information technologies utilized to support user functionality (ITIL norm)



Basic Requirements:

Strong communication skills, both written and verbal, tailored to different levels of the organization

Fluent in English, experience in working in an international environment

Leadership skills, experience in managing a small team

Change oriented actively generates process improvements; balances multiple and competing priorities and executes accordingly

Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities



Personal Attributes:

Positive energy and enthusiasm

Strong interpersonal skills and result oriented mindset

Customer relationship skills

Ability to work autonomously and to take initiatives

Ability to work in a matrix organization

Proactively engages with cross-functional teams to resolve issues, using analytical skills and best practices

Able to re-appropriate existing solutions to new requirements and situations

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:Hungary, India;Budapest, Bangalore, Hyderabad;

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Posted: 2020-10-13 Expires: 2020-11-12

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Senior End User Support Engineer - Sourcing Functional Support

GE Energy
Budapest, Budapest 1061

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