1+ months

Senior Director, Client Services Operations

Intapp
Charlotte, NC 28202
  • Job Code
    131751128

Senior Director, Client Services

Intapp develops software and provides services to enable professional and financial services firms to leverage the disruptive power of data, intelligent automation, and AI to better compete. Our goal is to enhance an organizations ability to win more business, operate profitably, manage risk, and collaborate more closely with clients. The Senior Director, Client Services will play a critical role in leading a skilled team that is defining, refining, and redefining processes and tools, delivering operational support, providing valued reporting, and supporting sales.

This will include working closely within Professional Services and with teams across the entire organization. If you are passionate about supporting a world class Professional Services Team, helping lead them to greater things, and playing a key role for operations within the context of the entire company, we would love to talk to you!

Working alongside the Senior Vice President of Services, responsibilities include

  • Lead the PMO and team responsible for Professional Services processes, services sales, and delivery operations.
  • Lead the team accountable for refining, redefining, and creating processes with accountability for ensuring process is efficient, well understood, and expertly measured.
  • Lead the team and its mission to support delivery with excellent project administration, resource management, and delivery support execution.
  • Lead the Professional Services reporting team in their goal to provide information in the best possible manner to run the business and to improve the running of the business.
  • Lead operational efforts for Sales and Client Services.
  • Represent Client Services as a part of the Intapp Operations team where you are the primary decision maker and owner of processes and tools and the lead for cross-company collaboration.
  • Contribute to operational strategy and major initiatives with Client Services Leadership.
  • Provide informed guidance to the Intapp Product Management as they build out solutions for the organization.

Qualifications

  • 5-10 years experience in an operational aspect of Client Services delivery (functional, technical, or project management) within an enterprise software company.
  • Minimum of 3 years leadership experience in a Global PMO.
  • 3-7 years as the head of Operations for a Global Client Services team.
  • Bachelor's degree (Master's preferred).
  • Superior written and verbal communications skills, including the ability to listen carefully and to communicate effectively within a diverse environment.
  • Resourceful, results-oriented, and highly energetic.
  • Self-starter and proven team player.
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Posted: 2021-03-10 Expires: 2021-04-10

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Senior Director, Client Services Operations

Intapp
Charlotte, NC 28202

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