9 days old

Senior Director, Business Operations

GE Energy
Schenectady, NY 12305
Role Summary:Directs all zone operations through leadership and development of Operations Managers. Drives

operational execution and achievement of business metrics, predictable and accurate forecasting,

cash collection management and FE productivity.

Essential Responsibilities: Provide strategic leadership to General Manager on deployment and support strategies, training

requirements and execution and utilization of resources. Provide leadership in NPI (New Product

Introduction) & service sign-off process. With Service Delivery team, drive and develop

operational and financial growth initiatives and targets, cost control measures and process

improvements. With the Customer Issue Escalation Process team, define and drive overall

customer satisfaction indicators and levels. Develop metrics on field service profitability and

resource models to maximize productivity. Lead and develop infrastructure/backroom in support of

technical requirements. Own VCP processes & targets for business. Provide leadership for

Lean/Six Sigma initiatives. Routinely visit key customers. Quality Specific Goals: 1. Aware of and

comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy,

Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2.

Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and

report any and all customer quality or compliance concerns immediately to the Quality

Organization. 4. Identify and report any personal quality or compliance concerns immediately to

the Quality Organization. 5. Ensure timely dispatch closure. 6. Ensure completion of all field

modifications instructions (FMIs) within prescribed timeframe. Participate in continuous

improvement activities by identifying and appropriately escalating process and product quality

gaps, providing solutions when possible.

Qualifications/Requirements:Required 1. Bachelors degree with 5 years operational or analysis experience in the technical,

healthcare or business environment or equivalent (defined as High School Diploma/GED and 8

years progressive experience in operational analysis, technical, healthcare or business

environment.) 2. Experience with leading cross functional teams to achieve business goals.

Preferred 1. MBA, experience in an operations leadership role. Strong business acumen, including

a strong financial background. 2. Excellent analytical and communication skills with the ability to

communicate with employee and customers at all levels Profit & Loss (P&L) exposure 3.

Exceptional interpersonal skills 4. Exceptional skills as a change agent and process oriented

individual 5. Ability to resolve complex issues within functional area and/or area of expertise 6.

Ability to develop and execute priorities and approaches to meet objectives .

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;New York;OTH NY Flexible on location in NE Zone;

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Posted: 2020-02-07 Expires: 2020-03-08

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Senior Director, Business Operations

GE Energy
Schenectady, NY 12305

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