22 days old

Senior Compliance and Privacy Analyst

Five9, Inc.
San Ramon, CA 94583
Senior Compliance and Privacy Analyst


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a Senior Compliance and Privacy Analyst. This is a customer facing role which is responsible for audits and assessments by both Five9s audit firm and Five9s customers.  The role will also be responsible for auditing, monitoring and reporting on the overall maturity of compliance with data protection laws, regulations and standards. The role will partner with the business to driving remediation and improvement to address compliance gaps.  This role requires in-depth knowledge in the areas of IT audit and regulatory compliance. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify opportunities for improvement and propose new strategies.


Key Responsibilities:

  • Perform annual IT audit procedures including Third-Party Partner and Vendor Assessments, Internal control audits and testing of control design and operating effectiveness

  • Facilitate Annual Five9 SOC2 Type2 Audit

  • Partner with Partners and Vendors to drive remediation of all Third-Party Assessments          

  • Evaluate and test the design and operating effectiveness of Cloud Operations controls

  • Identify control deficiencies and weaknesses and drive required remediation or improvements

  • Create, manage and report on corrective action plans (CAPs) assigned to various business units

  • Investigate reports of non-compliance and provide recommendations for corrective actions

  • Document and report and drive remediation of compliance issues and incidents

  • Ability to research, document and propose impact of country and region-specific Telecommunication, Business, and Privacy Laws and Regulations

  • Respond to RFPs, RFQs and Vendor Security Questionnaires as they relate to data protection, security and compliance practices within Five9

  • Meet with and present to Commercial Customers discussing Five9s Security, Privacy and Compliance

  • Partner with Five9 Commercial to support all Five9 Security, Privacy and Compliance questions.

  • Develop communications for executive-level reporting

  • Manage a process for continuous improvement of Cloud Operations Controls

  • Provide edits to Legal customer contracts including MSA security and compliance requirements, Data

  • Protection Agreements, Business Associate Agreements and other legal agreements which are impacted by Compliance, Information Security and Cloud Operations processes and procedures

  • Co-host Customer onsite audits


  • 5+ years of experience of Compliance, IT audit, IT risk management and/or IT compliance

  • Bachelors degree in Information Technology, Management Information Systems or equivalent

  • ISACA CISA, CISM, CRISC certification and/or (ISC) CISSP certification and/or IAPP CIPT certification

  • Understanding of control requirements associated with regulatory compliance including EU GDPR, SSAE 18 SOC, HIPAA, GLBA, CCPA and PCI DSS

  • Operational understanding of Federal Communications Commission (FCC)/Federal Trade Commission (FTC) telemarketing rules

  • Telecommunications Industry, Information Technology and SaaS hosting experience a plus.

  • Excellent customer communications (written and oral), analytical, technical, risk assessment and IT audit skill

  • Excellent organizational and documentation skills

  • Ability to work both as a member of a team and independently


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.



Posted: 2021-02-07 Expires: 2021-03-09

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Senior Compliance and Privacy Analyst

Five9, Inc.
San Ramon, CA 94583

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