26 days old

Senior Application Support Engineer (#1275)

Digital Turbine USA, Inc
Austin, TX 78701
  • Job Code

We are looking for a highly motivated, adaptable, and talented technical individual to join our team as a Senior Application Support Engineer, you should have experience supporting Linux and Windows based applications, troubleshooting and resolving issues reported by users or monitoring tools, deploying application changes in a production environment, and acting as product owner for issues escalated to next level teams and driving those priorities on behalf of the business and clients. The ideal Senior Application Support Engineer candidate has demonstrated the ability to successfully manage incidents and changes while maintaining the highest level of platform availability.

Key Responsibilities:
Manage and administer all cloud production applications
Maintain version concurrency across 30+ production cloud application environments
Coordinate planning and scheduling of production changes with internal teams
Implement scheduled changes and perform pre & post-change validation
Handle issues reported by internal or external resources while working to ensure response and resolution times meet published SLAs
Establish root cause of issues; identify problems and contributing factors
Provide continue process improvement through automation of fix actions or empowering lower level teams with documentation and training
Supplement and refine system monitoring as needed to maintain system health pursuant to high levels of uptime and availability
Troubleshoot interoperability issues between production cloud applications and mobile devices
Assess capacity of systems and provide monthly metrics along with suggested changes to internal teams
Participate in SOX compliance planning and reporting
Provide on-call technical support, able to work nights and/or weekends as needed

Minimum Job Requirements:
Bachelors Degree in Computer Science or 7 years equivalent work experience
Experience working in cloud hosted production environments
Background working with Linux and other open source technologies
Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements.
Highly experienced with planning and implementing changes
Experience using four or more of the following: Jira, Confluence, Splunk, New Relic, AppDynamics, Datadog, Solarwinds, Pingdom, Firebase, Jenkins, ServiceNow, Graylog, PagerDuty, Chef, GitLab, Python
Strong analytical and troubleshooting skills to evaluate and resolve systems issues
Highly self-motivated and directed with a keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment while managing changing priorities

Preferred Experience:
Configuration and deployment management preferably with technologies like Chef, Puppet, Ansible, Kubernetes, Capistrano, MCollective, Fabric, Docker, Packer, Terraform, etc
Experience with scripting and interpreted languages such as Bash, PowerShell, Python, Ruby, etc
Advanced SQL report writing
Android OS management and support
Working in rapidly scaling start-up environments
Working on an Agile team

About Digital Turbine:
At Digital Turbine, we believe there is better way for smartphone users to discover new apps and content. Our Mobile Delivery Platform makes it easier than ever for people to discover new apps frictionlessly, for operators and OEMs to build new revenue streams, and for advertisers reach users at scale. We are a global mobile technology company that is passionate about delivering the right content to the right person at the right time. Digital Turbine has delivered more than one billion app installs for hundreds of advertisers. More than 22 million smartphone users engage with Digital Turbine's software technology each month across more than 30 global operators and OEMs.

Reasons to Work for Digital Turbine:
Rapid growth Were growing quickly which gives our employees exciting opportunities to take on new challenges and have a significant impact on the companys future.
Laid back work environment Employees enjoy coming to work in jeans, working in an open environment, and lounging on couches with their laptop.
Stock options All employees are expected to make an impact, so everyone is granted stock options when they join the company.
Free food & drinks Our kitchens are stocked with plenty of snacks and drinks to help get you through each day.
An exciting, evolving industry The mobile app business is booming and changing every day, which means that we are always adapting to stay ahead of the curve.
Beer Fridays Every Friday afternoon, the company breaks away from work to come together and unwind after a busy week.
Healthy work/life balance. We work hard but respect our employees life outside of the office and general well-being. We offer an unlimited vacation policy!
Opportunity to work with the industrys top talent Many of our employees have over a decades worth of experience in the mobile app space. We are a company of A players and only look for the best people to join our team.
Everyone has a voice and can make their mark Every employee has the opportunity to implement new processes, design new programs, and be creative within their unique role.

Employment decisions are based on the principles of equal opportunity and affirmative action; without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

Posted: 2020-09-23 Expires: 2020-10-24

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Senior Application Support Engineer (#1275)

Digital Turbine USA, Inc
Austin, TX 78701

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