1 hour

Sales Training & Development Specialist

Five9, Inc.
Myrtle Point, OR 97458
Sales Training & Development Specialist


 


The Sales Training & Development Specialist is responsible for supporting sales training initiatives including onboarding and continuous education programs across a variety of field sales roles.  


 


The focus for this role is on managing established training curriculum, tracking and managing learner progress, creating and maintaining training materials, and supporting Partner Training needs.  This role will also partner closely with Solutions Consulting and Customer Success Teams to build out training curriculum.  This role will report into the Sales Training & Coaching Manager.  


 


The ideal candidate will have experience in telecommunications, contact center, or CCaaS.  Candidates may live anywhere within the United States.  


 


Responsibilities:


Program Management, Admin, & Support:



  • Manage, track, monitor, and report on learner's progress through the LMS

  • Ongoing course maintenance; Ensure courses and materials are up-to date

  • Help manage established onboarding curriculum

  • Plan and coordinate learning event logistics including scheduling, communications, and preparing training materials



 


Content Development: 



  • Build curriculum, learning paths, content, training materials, and reinforcement tools (e.g., quick reference guides)

  • Edit videos and call recordings into bite-sized, consumable content

  • Develop quizzes and assessments to measure sales readiness & capability     

  • Build and manage call library of recordings



 


Reporting & Analytics: 



  • Help build dashboards to track and monitor training effectiveness

  • Provide managers with reports detailing individual and team performance 

  • Track and analyze learning metrics; Review reports to identify development needs and gauge progress



 


Training:  



  • Maintain subject matter expertise in products; Work closely with Solutions Consulting team to ensure product/technical training needs are met

  • Collaborate and partner cross-functionally with Channel Sales, Solutions Consulting, and Customer Success to develop and deliver training content

  • Work closely with Sales Training & Coaching Manager to ensure alignment with sales training strategy

  • Support execution of existing training programs (e.g., quarterly bootcamps)



Key Qualifications:



  • Bachelor's Degree from a 4-year college or university 

  • 3-5 years of formal training experience, or any combination of education and experience which would provide equivalent background 

  • Background in sales, solutions consulting, or related role supporting sales

  • Solid understanding of Adult Learning Principles and how to apply principles to the design of learning experiences

  • Understanding of modern learning approaches including blended learning, self-paced online learning, virtual ILT, & experiential learning.  

  • Strong knowledge of telecom, contact centers, or CCaaS.  

  • Technical proficiency with PowerPoint, Excel, and video/audio editing tools 

  • Ability to work remotely from home with minimal oversight to meet goals 

  • Excellent interpersonal communication skills

  • Strong organizational, analytical, and time management skills



Preferred Qualifications:



  • Prior sales enablement experience in a SaaS sales environment 

  • Instructional design experience 

  • Proficiency with rapid authoring/content development tools (e.g., Articulate Rise) 



 

Categories

Posted: 2020-08-04 Expires: 2020-09-03

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Sales Training & Development Specialist

Five9, Inc.
Myrtle Point, OR 97458

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