10 days old

Sales Support Specialist, Clinical Accessories

GE Energy
Sydney, NSW 2150
**Job Description Summary**

The Sales Support Specialist, Clinical Accessories will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making numerous calls per day, collaborating with your GE colleagues, generating interest, qualifying prospects and closing sales.



Inquiries regarding Life Care Solutions (LCS) Clinical Accessories are received through the GE1 Call Centre as well as online. These customer touchpoints offer an opportunity to better understand customer needs and on-sell additional products. Technical understanding of the GE Clinical Accessories is needed in order to facilitate these conversations and this role will be the point of contact for customer inquiries regarding LCS Clinical Accessories. The Sales Support Specialist is responsible for generating additional revenue and sales leads via out-bound sales calls, utilising GE IB data. This role will also support the Segment Leader to ensure optimal inventory levels are maintained as customer demand increases.



**Job Description**



**Key responsibilities include** **:**



**_Sales Responsibilities_**



+ Achievement of position sales targets and other KPIs.

+ Maintain a high level of customer satisfaction through consistent high-quality interactions.

+ Respond to all telephone, email and online customer inquiries regarding LCS Clinical Accessories.

+ Liaise with the GE1 Call Centre so they understand when to transfer through customer inquiries.

+ Maintain a deep understanding of LCS Clinical Accessories in order to be able to provide the necessary level of customer technical support. Escalate technical inquiries as needed to the Clinical Specialist for Clinical Accessories.

+ Research accounts, identify key players, and utilise GE IB data to develop a call cycle plan based on Clinical Accessory business plan priorities. Maintain and expand the database of prospects.

+ Proactively contact GE customers to assess Clinical Accessory needs and secure a PO where feasible. Participate in the Order Processing process.

+ Source new sales opportunities by probing customers to deeply understand their needs and requirements.

+ Perform effective online demos to prospects.

+ Route qualified opportunities to the appropriate Account Manager for further development and closure.

+ Track all customer interactions in SFDC ensure all customer contact information is accurate.



**_Other Activities_**



+ Participate in Clinical Accessory demand planning and inventory management - work with the Clinical Accessories Segment Leader and inventory planner to routinely (minimum monthly) assess Clinical Accessory inventory levels and place orders to factory as needed.

+ Work with direct sales team and Segment Leader to review changing customer demand as the business grows. Ensure forecasts are incorporated in to demand planning process.



**Quality Specific Goals:**



+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

+ Complete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as required.

+ Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Intl Law is broken.

+ Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Intl Law is broken.

+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

+ Complete all planned Quality & Compliance training within the defined deadlines.

+ Identify and report any quality or compliance concerns and take immediate corrective action as required.

+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.







**Qualifications:**



+ Previous experience in a call center or a related sales position preferred.

+ Associates or Bachelor's degree preferred in related business or technical/clinical field is preferred. Experience in a healthcare environment is an asset.

+ Excellent communication skills both verbal and written with strong phone presence.

+ Strong listening and presentation skills.

+ Ability to multi-task, prioritise, and manage time effectively.

+ A self-motivated individual.



**Additional Information**



**Relocation Assistance Provided:** No

Categories

Posted: 2020-11-18 Expires: 2020-12-18

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Sales Support Specialist, Clinical Accessories

GE Energy
Sydney, NSW 2150

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