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1 hour
Resource Specialist
Health Care Logistics
Circleville, OH 43113
Position Title: Resource Specialist
Department: Purchasing
Reports To: Resource Manager
Classification: Hourly
Department: Purchasing
Reports To: Resource Manager
Classification: Hourly
Work Days: Monday through Friday
Hours: 9:00 am - 5:30 pm
Are you looking to begin a successful career in the health care industry while having the opportunity to develop a wide variety of transferable skills? Are you a curious, creative individual with a passion for pleasing others? Health Care Logistics is searching for team-oriented, yet internally driven individuals with a positive, ready-to-learn attitude to be trained as a Resource Specialist.
We have developed a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. Customer satisfaction is at the heart of everything we do, and we strive to treat our employees the same way we treat our customers. We offer a competitive benefits package that includes:
- 6 Paid Holidays
- Full time benefits after 60 days, including medical, dental, vision, flexible spending
- 7 vacation days and 8 personal days starting at your first full year of service! (Prorated hours are given after 60 days)
- 401(k) retirement including 4% company match
- Company paid Life Insurance and Disability Insurance
- Excellent work-life balance, never take work home with you!
JOB SUMMARY:
The Resource Specialist is responsible for providing excellent customer service by researching, locating, and selling non-stock items to customers as well as processing modified product orders, special (custom) orders, and providing product referrals to other companies when necessary.
ESSENTIAL FUNCTIONS:
ESSENTIAL FUNCTIONS:
- Responds to incoming customer inquiries via phone, email and fax.
- Possesses excellent verbal, presentation, and written communication skills
- Must demonstrate strength in multi-task management and follow up/thru.
- Utilizes company system to establish customer accounts, new items and assemblies, quotes and order entry while maintaining accuracy.
- Demonstrates a willingness to work collaboratively and achieves results through interdepartmental teamwork/conference calling.
- Must be able to exercise the fundamentals in applied mathematics including setting profitable price margins.
- Collects information and works within provided communication guidelines
- Practices communication documentation
- Analyzes information collected and uses judgement while considering all available options such as sourcing, modifying, or creating a new product.
- Cross sells and upsells by providing options relevant to problem resolution.
- Processes customer requests for refunds, exchanges and adjustments, and coordinates with the Returns and Purchasing departments.
- Successfully negotiates invoice discrepancies with suppliers based on verbal or written bids.
- Responsible for communicating trends, regulations, and new ideas put forth by the customer.
KNOWLEDGE, SKILLS, AND ABILITIES:
- High School Diploma or equivalent
- Must be able to exercise the fundamentals in applied mathematics including setting profitable price margins.
- Excellent verbal, presentation, and written communication skills.
- Detail oriented; Able to maintain accurate records in our computer system.
- Ability to work independently to manage work tasks effectively.
- Ability to work as an effective team member and provide backup support to co-workers.
- Willingness to work collaboratively and ability to demonstrate effective teamwork.
- Must have strong multi-tasking abilities
- Must be able to travel as necessary to tradeshows and customer visits (rare).
- Must be able to maintain a high level of accuracy and completeness
- Must be able to maintain above average attendance and punctuality
- Occasional training of new co-workers sharing in the team responsibility.
Categories
Posted: 2023-03-26 Expires: 2023-04-25
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