13 days old

Residential Installation & Repair Technician

EATEL
Larose, LA 70373
JOB SUMMARY:


The essential function of the Residential I&R Technician is pre-wiring, installing, programming, and maintenance of products and services ordered for structures under construction, prior to and after placement of walls/ceilings, as well as, existing structures for telephones, data circuits, cable television, phone and cable jacks, speaker, antennas, and voice activated systems


 


ESSENTIAL FUNCTIONS



  • Receives tasks assignments from manager, supervisor, coordinator, or the dispatch center

  • Installs, moves, and modifies telecommunications and related equipment, according to service/job order specifications, standards, and procedures

  • Diagnoses equipment malfunctions

  • Repairs data, voice, cable TV, and security services

  • Maintains and reports accurate records of hours and materials used; coordinates with Accounting, Customer Service and other departments on service installations and changes to update records

  • Processes detailed paper work and/or electronic records

  • Reports and monitors service/job order changes

  • Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications

  • Trains the customer on system use and how to obtain system maintenance if needed

  • Runs service calls and documents, compiling client history and determines appropriate approach

  • Maintains and troubleshoots systems

  • Pre-wire low voltage wiring in structures during construction phase to N.E.C. standards without supervision also complies with RUS specifications, industry standards, safety rules and regulations and company policy

  • Terminates various low voltage wiring including RG-6, RG-59, Cat-5, and speaker wire

  • Use wire trouble shooting tools such as tracer/toner and continuity testers, DSAM meters, Sidekick 7B meters, and volt meters

  • Read blue prints

  • Read product material for product knowledge advancement

  • Connect and trouble shoot single and multi-zone speaker distribution systems

  • Understanding of frequency response

  • Understanding of HDTV and Digital surround formats

  • Connect and trouble shoot high end multi-zone audio/video distribution systems

  • Configure and program touch screen based whole house control systems. Interface to other subsystems including alarm systems, lighting control, HVAC control, entry control, and automation systems

  • Works with central office in the installation and repair of special circuits

  • Other duties as assigned



KNOWLEDGE & SKILLS:



  • Perceives color and depth accurately

  • Possesses reading, writing, mathematical, and comprehension skills; requires legible printing talent

  • Requires ability to operate mechanical and electrical equipment including PCs, laptops, tablets, and smartphones

  • Knowledge of all services offered by Eatel, regulatory industry standards and procedures, and new technology

  • Proper telephone manner

  • Understands basic electronics, specification sheets and circuit diagrams

  • Expands upon job skills through seminars, workshops, and on-the-job training



PERFORMANCE STANDARDS:



  • Accepts responsibility

  • Communicates effectively

  • Ensures quality assurance standards within deadline

  • Follows established safety procedures, policies and work rules

  • Manages time wisely

  • Provides services that meet Management, employee, and customer expectations

  • Works well with others and provides assistance willingly             

  • Maintains a minimum of 5.5 on the performance based scale GJI8

  • Will work to exceed all standards stated above



QUALIFICATIONS & PREREQUISITES


Required:



  • Must possess a valid drivers license



Preferred:



  • High school diploma or GED equivalency



AMERICANS WITH DISABILITY SPECIFICATIONS:


The physical and mental demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 



  1. Physical Demands:


    1. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

    2. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

    3. Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

    4. Kneeling. Bending legs at knee to come to a rest on knee or knees.

    5. Crouching. Bending the body downward and forward by bending leg and spine.

    6. Crawling. Moving about on hands and knees or hands and feet.  

    7. Reaching. Extending hand(s) and arm(s) in any direction.

    8. Standing. Particularly for sustained periods of time.

    9. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

    10. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

    11. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

    12. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

    13. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

    14. Grasping. Applying pressure to an object with the fingers and palm.

    15. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

    16. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

    17. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. 

    18. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

    19. Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. 



Categories

Posted: 2021-01-06 Expires: 2021-02-05

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Residential Installation & Repair Technician

EATEL
Larose, LA 70373

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