12 days old

Program Manager - Researcher Success

Salt Lake City, UT 84101
  • Job Code

Bugcrowd is the worlds #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the worlds most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

The Bugcrowd Researcher Success team is looking for a passionate, organized, and self-motivated individual to join our team as a new Program Manager.

As a Program Manager, you will work with a number of internal teams and employees across the organization to help develop and deploy our researcher community on crowdsourced security programs. This is a fantastic position for someone who is looking into project management or learning more about cybersecurity.


  • Identify and select researchers for niche, curated crowdsourced security programs.
  • Assist in the recruitment, engagement, and tracking of specific researcher cohorts.
  • Work with clients to monitor and advance new and/or existing program initiatives as they relate to researchers.
  • Assist internal teams in creating researcher blogs, newsletters, and supporting materials to support transparency and community development.
  • Support internal teams in the planning, logistics, and execution of various researcher events.
  • Assist Researcher Success to implement and track researcher swag programs to support researcher development and growth initiatives.
  • Administer background checks and NDAs for researchers to comply with program requirements.
  • Help set up and monitor the shipment, processing, and delivery of devices to researchers and Customers.
  • Provide basic researcher coaching and support to help immediate customer and researcher conflicts and assist internal teams in addressing researcher related questions and issues.
  • Assist internal teams in creating and maintaining verbose, navigable documentation for existing processes, as well as advising on the implementation of new ones.
  • Execute weekly researcher payment spreadsheets, administer tax forms for researchers, and provide support for researcher payment questions and issues.
  • Collecting researcher data as required.

Desired Skills & Experience

  • Excellent time management and ability to adapt to shifting priorities.
  • Strong cross-functional project management and the ability to communicate clearly and effectively with internal and external stakeholders - both written and verbal communications.
  • Excellent written and verbal communication. Specifically, with the ability to evaluate tone in communications and adapt to the needs of the stakeholders to create success on all sides of the interactions.
  • Long term relationship development-oriented, and willing to invest time in the needs of clients and researchers alike.
  • Attention to detail and ability to find creative solutions to changing and complex problems.
  • Good at building strong effective working partnerships and managing conflicts of interests between various parties and stakeholders.
  • Outstanding follow-through on projects - highly motivated with a strong sense of urgency and self-sufficient.
  • Ability to make informed judgment calls on-the-fly when the situation requires it.


  • At Bugcrowd, we understand that diversity in the workplace is vital to a companys success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
  • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
  • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artistsyou get the point.


  • Competitive salary and stock options.
  • Opportunities to attend & host relevant conferences & meetups.
  • Flexible vacation time.
  • Exceptional medical, dental & vision coverage.
  • Generous allowance to build the workstation that suits you.
  • Company-sponsored off-sites and celebrations.
  • Pre-tax commuter benefits.
  • 401k.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowds potential depends on the happiness of the employee.

Background Checks:

The company is authorized to obtain background checks for employment purposes and may include identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law and will be reviewed on a case by case circumstance.



Posted: 2020-09-11 Expires: 2020-10-12

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Program Manager - Researcher Success

Salt Lake City, UT 84101

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