26 days old

Program Manager

Depew, NY 14043
  • Job Code

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York, Buffalo, New York, New York City, New York or Arlington Heights, Illinois office.

Technology Program Management jobs are accountable for successful delivery of Technology projects and ensuring benefits realisation. Program outputs may form part of a technology-based change programme, delivery of a technology-only Programme, or may be standalone.

The scope of projects may be global and may span multiple HSBC business areas.  This particular role will oversee and support ISO20022 Global Program.   ISO 20022 is a flexible standard for financial messages that enables interoperability between financial institutions, market infrastructures and end users. Its flexibility and neutral syntax means that is has the potential to:

  • Provide value added services to corporate and SME customers by allowing enriched data to be sent with the message
  • Reduce cost and complexity of operations when applied across markets
  • Create consistent message standards across all business processes of the industry using extensible Mark up Language (XML) syntax to be used by Finance industry as an agreed methodology

The Program Management role will hold most or all of these responsibilities:

  • Managing the Program approach, building stakeholder buy-in around the Program plan, commitments and changes
  • Supporting Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, budget
  • Working with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
  • Providing management to maintain a focus on how the Program aligns to wider programme objectives, where appropriate, and to the change portfolio across HSBC
  • Managing, monitoring and reporting progress, issues, dependencies and risks to the programme management, internal stakeholders and/or steering committees. Also, making recommendations to influence decision-making in order to maintain progress towards delivery and benefits realisation
  • Enforcing process discipline and improvements in areas of expertise, such as disciplined agile software delivery, production support processes and continuous DevOps pipelines development
  • Helping with the development and running of the programme management office or Program management practice
  • Ensuring adherence to standard controls and driving teams to achieve compliance and framework, capability management, Security controls and technology architecture designs
  • Establishing effective governance and controls, in line with Business Transformation Framework, and co-ordinating cross DevOps and cross Global Business/Global Functions delivery


Posted: 2022-04-22 Expires: 2022-06-17

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Program Manager

Depew, NY 14043

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