1+ months

Production Support Engineer

Myrtle Point, OR 97458
Regular Full Time
Pay Range: 72400.00-108600.00


The Production Support Engineer will create, monitor, and troubleshoot business critical processes using a variety of data integration tools and platforms including WhereScape RED, Snowflake, and proprietary applications.  Using these and other tools, the Engineer in this position is responsible for ensuring that applications and processes are executing as designed to meet operational SLAs.

Experience with SQL, PowerShell, and Python is required.

Other primary duties will include:

  • Actively manage all scheduled daily, weekly, and monthly tasks to ensure that jobs, scripts, and processes are executed according to established standards and specifications.
  • Develop and maintain scripts, tools, and processes that facilitate and enhance our Healthcare Eligibility & Recovery data activities and capabilities.
  • Experience with low-code ETL tools or integration tools like SSIS (WhereScape RED a plus).
  • Knowledgeable regarding GlobalScape EFT and file delivery over FTP/SFTP.
  • Strong experience supporting data integration processes with business user interaction.
  • Execute all scheduled production jobs accurately and timely including on-demand jobs.
  • Schedule jobs with orchestration tools available and execute any manual processes.
  • Monitor systems for failures and communicate issues or problems to Business Partners
  • Experience troubleshooting data automation packages (e.g., SSIS, Talend)
  • Proven experience in developing business process workflows.
  • Able to work independently and without location-based management.
  • Ability to work with both internal and external resources with varying levels of expertise is required.
  • Excellent written and verbal communication skills.
  • Ability to rapidly adjust to changing priorities.
  • Ability to thrive in fast-paced, dynamic environment.
  • Excellent attention to detail and orientation toward meticulous work
  • Strong documentation and organization skills
  • Self-motivated and can use excellent judgment to thrive independently within a general framework.
  • Troubleshoot file transfer issues with internal and external users and technical staff.
  • Document production problems/issues and resolution as required.
  • Provide on-call support as needed.
  • Analyze existing processes to identify and implement improvements.
  • Perform other duties as assigned.

Required Skills and Knowledge:

Other Requirements:

  • Must submit to, and pass, a pre-hire criminal background check. Must not have any felony convictions, misdemeanors, or be listed on any state/federal debarment or exclusion lists.
  • Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire.
  • Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and clearances (as applicable).
  • Must submit to and pass pre-hire background check, as well as additional checks throughout employment.
  • Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
  • Must submit to and pass drug screen pre-employment (and possibly throughout employment).
  • Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
  • The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

Physical Requirements:

**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff may be notified and required to work from a Performant office location on an ad-hoc or periodic basis.

  • Basic office equipment required to perform remote work is provided by the company.
  • Job is performed in a standard busy office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
  • Reads and comprehends information in electronic (computer) or paper form (written/printed).
  • Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.
  • Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
  • Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
  • Occasionally lift/carry/push/pull up to 10lbs.

Education and Experience:
  • 3+ years of in-depth, hands-on experience configuring, monitoring, and troubleshooting data integration jobs using a combination of ETL tools, scripting languages, and/or legacy systems.
  • 3+ Years experience working with SQL, Powershell, and Python.
  • Experience with file delivery via GlobalScape EFT or similar solution.
  • Knowledge of healthcare data (i.e., claim processing, EDI, etc.) and workflows critical to exchanging healthcare data securely and efficiently a strong plus.
  • Bachelors Degree or equivalent work experience required.
  • Proven experience in script development and analysis, including Batch, PowerShell, and Python.
  • Ability to understand and troubleshoot data automation packages (e.g., SSIS, Talend).

Employment VISA Sponsorship is not available for this position.

Job Profile is subject to change at any time.


Performant Financial Corporation is an Equal Opportunity Employer.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.



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Posted: 2023-08-28 Expires: 2023-12-03
Analytics, audit, and recovery services for healthcare, government and student loans.



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Production Support Engineer

Performant Financial
Myrtle Point, OR 97458


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