JOB SUMMARY

Processes various financial transactions and sells financial products and services. Strives to retain present clients and develops new business by extending high quality and efficient customer service. Understands the needs of customers and promotes additional services or products to customers as warranted.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents Sterling Bank personably, efficiently and tactfully while in contact with customers either face-to-face or by telephone.
• Greets customers and thanks them as they leave.
• Cross-sells bank products and services including loan and investment referrals.
• Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing etc..
• Balances and verifies daily cash including ATM transaction entries.
• Understands and complies with bank policies and procedures.
• Assists customers with questions and concerns on accounts.
• Assists other Customer Service Representatives with balancing, solving problems as needed.
• Orders daily supply of cash and counts incoming cash.
• Monitors branch for clean and orderly appearance.
• Assists branch operations in implementing new policies and procedures in the branch system.
• Maintains good attendance record and arrives to work in a timely fashion.
• Must be able to work Saturdays.
• Other duties may be assigned.

REQUIRED EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED); and a minimum of one year Customer Service experience and/or training; or equivalent combination of education and experience.
• Candidates who speak English and are bi-lingual in Mandarin or Cantonese is strongly preferred.
• Cash handling ability, capable of handling multiple projects effectively.
• customer service skills
• Strong Computer literacy

Sterling bank and Trust is an EOE employer including disability/vets

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

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