3 days old

Payment Services Lead

Jersey City, NJ 07302
  • Job Code
    0000H40F

The Payment Services lead role is accountable to support the operational functions for electronic payment schemes (Wires, ACH, RTP) while liaising with critical partners across the organization to deliver HSBC’s strategic vision. This role requires knowledge of US Payments including Financial Markets Utilities (FMUs) utilized such as FEDwire, CHIPS, EPN, and RTP, as well as an understanding of the assoicated products.

The role will hold most or all of these responsibilities:

  • Management of daily workflow of both onshore and offshore teams; including but not limited to: overseeing BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to Payment Services
  • Identifying efficiencies, ensuring adequate coverage and serving as a Subject Matter Expert
  • Expected to lead/participate in projects and testing
  • Ability to drive and provide a positive workplace environment
  • Assist with the development of the staff by providing feedback, coaching and support as well as providing input into performance reviews
  • Must be able to multi-tasks and manage the teams work in order to meet SLAs and regulatory deadlines, as well as completing critical adhoc requests
  • Candidate should have strong analytical skills and be able to work with the manager and staff to resolve issues in a timely manner; this include identifying risks and/or problems and their solutions
  • Must be able to effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies and enhancing client journeys
  • Managing departmental cash breaks and analysis of internal accounts to identify potential risk items
  • Supporting Risk and Control Environment, including but not limited to: Control Management, Audit/Exam champion, event tracking and recording, etc.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Payment Services Lead

HSBC Bank USA
Jersey City, NJ 07302

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