14 days old

Patient Relations Assistant/UKHC

Lexington, KY 40507
Posting Details

Job Title Patient Relations Assistant/UKHC
Requisition Number RE34641
Working Title PRA
Department Name MG100: Physician Based Clinics
Work Location Lexington, KY
Grade Level 06
Salary Range $16.20-24.82/hour
Type of Position Staff
Position Time Status Full-Time
Required Education


Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

3.5 yrs

Required License/Registration/Certification
Physical Requirements
Sitting for long periods of time
Monday-Friday 8am-5pm
Job Summary
The Department of Ophthalmology & Visual Sciences Patient Relations Assistant is the initial face of the department, providing the initial interaction with patients. We expect that all persons will be treated with respect and dignity in a courteous manner, anticipating and fulfilling patient needs while respecting their privacy. We expect our staff to provide care in support of our goal to be a preferred patient care provider. The Patient Relations Assistant is expected to provide excellent customer service, managing patient wait time expectations and resolving patient complaints in a positive manner. The Patient Relations Assistant will be proficient in patient registration and scheduling and knowledge of the tools used in registration, including ensuring patient insurance eligibility. This position will also be HIPAA compliant and demonstrate proficiency in patient consents and management of medical records. People who enjoy working in a fast-paced environment where customer service is top priority will excel in the Department of Ophthalmology.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
Patient registration, insurance verification, excellent oral communication.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
High School diploma and four or more years related Ophthalmology patient registration and/or insurance verification preferred
Deadline to Apply 06/26/2022
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. 

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. 

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2022-06-20 Expires: 2022-07-20

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Patient Relations Assistant/UKHC

University of Kentucky
Lexington, KY 40507

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