18 days old

PATIENT ACCESS REP

HealthcareSource

Minot, ND 58701

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POSITION SUMMARY
- Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures. This includes but is not limited to collecting accurate and complete demographics in a timely, friendly and courteous manner by correctly using the computer system. This person is also responsible to provide information to all customers, patients and co-workers as appropriate based on current regulation.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
  - None
- Educational Requirements
  - High School Diploma or equivalent preferred.
- Experience Requirements
  - Customer service experience required.
  - Previous work in a health care setting and previous work in a setting that involves public contact and customer service preferred.
  - Office/clerical experience preferred.
- Special Skills or Training Requirements
  - Typing, computer and business machine skills, and attention to detail.
  - Ability to communicate effectively in person and on the telephone.
  - Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately.
  - Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution.
  - Ability to handle confidential and sensitive information.
  - Ability to work in a fast-paced environment; working efficiently and multi-tasking.
  - Compliance with all Privacy and Confidentiality Standards per Trinity’s policies.

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