24 days old

Parts Services Specialist Boiler Parts

GE Energy
Windsor, CT 06095
**Job Description Summary**

As a Parts Services Specialist, under guidance of manager or more experienced staff, you will be responsible for a variety of activities of increasing complexity associated with multiple product areas including responding to customer requests in support of the parts and repairs business in a fast-paced transactional environment.

**Job Description**

**Essential Responsibilities**

+ Develop quotations/proposals in response to customer requests utilizing established processes, procedures and experience of existing staff.

+ Support various stakeholders and internal sales team in the Inquiry to Order (ITO) Sales strategy for repair opportunities, generating proposals / pricing and closing repair orders.

+ Execute the Order to Remittance (OTR) process for repair orders including managing key milestones, commercializing shop inspection reports, facilitating communication between supplier and key customer contacts, and following projects through to completion utilizing established processes and procedures.

+ Handles multiple customer requirements simultaneously. Selects appropriate communication method to fit the situation. Is tactful in dealing with customers and suppliers. Able to gain cooperation from other teams to fulfill customer requirements.

+ Review and analyze customer specifications and drawings, understanding and clarifying their needs. Work with other internal team members to define job scope.

+ Act as a point of contact for any customer-related problems. Resolve disputes and manage customer complaints.

+ Research and read drawings and bill of materials to identify standard parts, upgrades and alternative solutions.

+ Suggest and implement initiatives to ensure customer satisfaction and improve service performance, make good technical and commercial decisions and adapt to changing work environments.

+ Work with subject matter experts (SME), product managers, and sales team to help develop and maintain a proper forecast for future repair work

+ Develops sales skills to follow up on open opportunities and provide competitive feedback. Is persuasive and uses accepted sales techniques.

+ Builds rapport with customers and suppliers. Some travel to customer sites and supplier shops.


+ A Bachelor's degree from an accredited university or college with a focus on STEM; OR (Associates degree from an accredited university or college with a focus on STEM with at least 2 years of experience in technical sales & services or technical customer service; OR A high school diploma / GED with at least 4 years of experience in experience in technical sales & services or technical customer service)

+ Minimum of 1 year of experience in technical sales & services or technical customer service

**Desired Characteristics**

+ Proven Knowledge of MS Office programs (Proficient in Microsoft Word, Excel, OneNote)

+ Strong oral, written, and interpersonal communication skills to achieve cooperation and reach agreement with customers and internal departments

+ Ability to work independently and multi-task in a fast-paced environment

+ Strong problem-solving skills

+ Aptitude and experience to manage milestones on multiple projects simultaneously

+ Possess good time management skills and work with little supervision

+ Prior manufacturing or design experience preferred, with exposure to engineering or shop drawings; Knowledge of pricing structures

+ Knowledge of SAP software preferred

+ Familiarity with boiler product offerings, with a focus on Boiler Instrumentation and Controls technology and processes.

+ Knowledge of Incoterms, market pricing

+ Foreign language skills (Spanish, French, Portuguese) a plus

Eligibility Requirements: Strong Consideration will be given to Steam Power employees, in line with current SP hiring guidelines.

**Additional Information**

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en\_global/desktop/assets/images/poster\_screen\_reader\_optimized\_w\_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No


Posted: 2021-03-17 Expires: 2021-04-16

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Parts Services Specialist Boiler Parts

GE Energy
Windsor, CT 06095

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