1+ months

Order to Invoice Analyst III

Parsippany, NJ 07054

ADP is hiring an Order to Invoice Technician

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP and in Finance, our colleagues around the world depend on us for that. Whether it's a new product in development, a new technology under consideration, a new business acquisition or a new office opening - Finance plays a critical role in ADP's growth. We are a passionate partner committed to ADP's success - and are looking for like-minded individuals who want to be part of our winning team.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

 

 

As an order to Invoice Technician, you will works closely with the Professional Services Integration team to coordinate integration billing and invoicing activities.  You will work with the ADP Order Entry team leadership to resolve areas of dissatisfaction and prevent further occurrences of billing invoicing issues and escalations.  You will use advanced MSFT access to provide billing subject matter expertise and reporting to the applicable stakeholders.

 

You will have Project Management level accountability. You will often act in a capacity equivalent to a Project Manager, particularly as it relates to the preparation and delivery of timely statistical information relevant to the delivery and growth of the integration team.

 

You will also coordinate with other ADP departments and roles within the ADP Finance community. They work as part of an integrated team to address and resolve process, product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, client/service transition to service, and the development of new/revised approaches and techniques.

 

To thrive in this role, you have a way with the ADP sales partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

 

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

 

 

Responsibilities

  • Ownership of the ADP billing process and escalation protocols
  • Leads, Identifies and resolves systemic or broad client impacting issues related to Billing, Order Entry, and Roll Call
  • Audits to identify scope of problems. Solution to resolve problem. Follow through, assessment of solution effectiveness. Projects, Systemic solution research, in-depth technical research, support for root cause analysis and cause eradication. Test, vet, and roll out process changes. Work closely with OTI IR and Learning Specialist Lead to design solutions based on trends in issues, errors, escalations, etc.
  • Perform data analysis to identify systemic issues. Identify vulnerabilities and opportunities for improvement, as well as maintain stats and record issues to help develop a trend analysis that will drive improvement in all areas of Shared Services
  • Define requirements for solutions and help to drive testing, analysis and implementation of process changes
  • Assist during production peaks. Confirm compliance to ADP's standard operating procedures and processes to meet production and client requirements and SLAs
  • Collaborate with ADP Finance to identify enhancement requests or system issues and stays abreast of system updates.
  • Demonstrate accountability, compliance, and adherence to quality standards, ADP policies, SAS70 and confidentiality.
  • Build relationships of trust, respect, and partnership by providing World Class Service to our internal production and support teams.
  • Work directly with the ADP Order Entry team leadership to resolve areas of dissatisfaction and prevent further occurrences
  • Identify and escalate noncompliance with accounting and rollcall /sales policy to management.
  • Must be able to influence tasks and deliverables for team members without direct reporting relationship.
  • Perform other related duties as assigned by the Manager/Supervisor.
  • You will continually upgrade your knowledge and skills on payroll and or benefits, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
  • You adhere to a daily schedule and organize yourself to deal with a high volume of meetings, tasks and deliverables.

Requirements

  • College degree or equivalent experience and education
  • The ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small. Monitoring and checking work or information, while organizing time and resources efficiently
  • Advanced Excel knowledge
  • Advanced Microsoft Access knowledge

 

Preferred Qualifications

  • Billing auditing experience
  • Invoice Management Experience

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 

What are you waiting for?  Apply today!

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

 

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

 

Preferred Qualifications

  • Billing auditing experience
  • Invoice Management Experience

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2022-05-20 Expires: 2022-07-31

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Order to Invoice Analyst III

ADP
Parsippany, NJ 07054

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