14 hours

Network Engineering Lead (VG00494) Job

Washington, DC
  • Job Code
Network Engineering Lead (VG00494) Job

Network Engineering Lead (VG00494) Job

Date: Jul 19, 2018

Location: Washington, DC, US

Company: SAIC

Network Engineering Lead (VG00494) (Job Number:436709)


Job Description

The Network Operational Engineering Lead is an O&M engineering position in support of the Department of State (DoS) Vanguard Program, responsible for administering and maintaining Cisco and Avaya products as well as a working knowledge of encryption solutions and knowledge of local and wide-area networks.

This can include planning, installing, configuring, maintaining, supporting and optimizing all network (Voice and Data) hardware, software and communication links to include managing day-to-day projects.

Description of Team Manager Duties:
- Manages a Team of 8-10 network O&M Engineers and reports to the Service Delivery Manager.
- Coaches and mentors the team in industry best practices in information technology service delivery and the appropriate behaviors associated with building a high performing team.
- Promotes a collaborative team environment that fosters creativity, innovation and high performance.
- Engages frequently with other Team Managers
- Responsible for meeting established Performance Based Metrics, Operational Metrics and customer satisfaction objectives.
- Monitors team performance in near real-time, perform empirical analysis of data and adjust resources to dynamically meet demands.
- Works with Service Delivery Manager to identify training opportunities, policy and procedure development or enhancements, operations monitoring and controls and continuous process improvement, and sets appropriate goals for the staff and monitors progress against the plan. Description of Team O&M Duties
- Takes ownership of major incidents to closure facilitating optimal system availability. Escalates and communicates as appropriate with internal and customer stakeholders and coordinates with other support organizations across the enterprise.
- Monitors daily activities of the production environment, including leading and participating in daily standups, to ensure timely and effective reporting, tracking, follow-up and communications.
- Promptly responds to escalated tickets and/or issues, analyzes reported problems and performs thorough and accurate troubleshooting steps to promptly resolve issues.
- Responsible for identifying, coordinating, and implementing initiatives, projects and activities that create efficiencies and optimize technical processing. Evaluates risks and solutions before action to ensure plans are timely, realistic and positive.
- Leads problem management process providing inputs to root cause analyses and suggests workarounds and/or solutions for recurring issues.
- Develop and maintains relationships with other support organizations including development and implementation teams.
- Accountable for change and configuration management for all voice and data assets.
- Diagnoses, troubleshoot, and resolve hardware and/or other network problems, and replace defective components associated with both data and voice infrastructures.
- Conduct Route Cause Analysis (RCA) and After-action Review (AAR) following unplanned outages.
- Supports Move, Add, and Change requests for the data network to include day-to-day requests/orders and Projects.
- Provides network performance statistics and reports and recommends technical enhancements to the network.
- Interfaces with other IRM Support Teams on system/network infrastructure problems and advises management on technical improvements and/or solutions to identified problems and/or gaps.
- Identifies and recommends solutions, products and services to support the enterprise's accomplishments of business goals or technical needs.
- Researches, evaluates and stays current on emerging tools, techniques and technologies.
- Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs.
- Contributes to the creation of new policies and procedures for Standard Operating Procedures (SOPs). The ideal candidate will have a strong sense of commitment to perform on-call support functions as scheduled, providing timely responses to required system support after normal business hours and on weekends. Additionally, the candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.



Required Experience/Skills/Attributes:

- Clearance Requirement: SECRET (Active) with the ability to be granted a TOP SECRET clearance.
- Bachelor’s Degree and 14+ years of experience. Additional years of experience may be considered in lieu of a degree.
- Strong LAN/WAN/MAN design and migration experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).
- Works extensively with Cisco solutions and products.
- CCNP Certification is strongly preferred.
- Familiarity and working knowledge of telecommunication circuit types (e.g., P2P T1/T3, TDM, IP Ethernet)
- Understand and have the ability to implement Cisco router, switch, and ASA products.
- Skills troubleshooting access- lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, EIGRP and Static Routing.
- Working knowledge and understanding of implementing various routing protocols to include OSPF, BGP, EIGRP and Static Routes.
- Strong interpersonal, written and oral skills. From time to time, candidate may be asked to present project outline to customer.
- Ability to conduct research on networking products with various vendors to accommodate changing customer requirements.
- Ability to work in a team- oriented collaborative environment while being highly motivated to take the lead on projects.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAICs approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: May 22, 2018, 5:13:30 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Washington DC

Job Segment: Network, Telecom, Telecommunications, Cisco, Network Engineer, Technology, Engineering


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Washington, DC

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