10 days old

MyTech Lounge Agent

GE Energy
**Job Description Summary**

Responsible for providing best-in-class customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.

**Job Description**

**Roles and Responsibilities**

In this role, you will:

Research, learn and provide end user training for existing collaboration tools and digital workplace technologies.

Review end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success.

Interface directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features.

Provide timely, proactive communications to stakeholders on significant issues and developments.

Develop and report on metrics, including adoption metrics, training statistics, and customer surveys.

Serve as the single point of contact for the customer via verbal and written communication.

Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

**Education Qualification**

For roles outside USA:

Bachelor's Degree in with basic experience.

For roles in USA:Bachelor's Degree in with minimum years of experience0years

Desired CharacteristicsTechnical Expertise:

Experience with basic computer networking and common end user trouble shooting

Experience with Windows, Mac, iOS, Android operating systems

Experience with Microsoft Office and common collaboration tools

Business Acumen:

Ability to communicate effectively with technical and non-technical communities

Ability to work with varying levels of internal stakeholders and external vendors

Demonstrated customer focus

Personal Attributes:

Capability to manage to aggressive deadlines while staying true to strategic outcomes

Communicates and demonstrates a shared sense of purpose

Excellent communication skills and the ability to interface with customers with confidence and clarity Ability to work independently on projects and a sharp eye for detail

Highly collaborative, team-oriented individual

Positive, enthusiastic and confident attitude



To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

**Additional Information**

**Relocation Assistance Provided:** No
Posted: 2023-03-14 Expires: 2023-04-13

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MyTech Lounge Agent

GE Energy

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